Chalipa 0 Posted January 2 Hi, When I try to submit a ticket for RESELLER SUPPORT I get the following error https://prnt.sc/weef12 While submitting ticket, I don't get the option to enter the requested data. Can any one help me on this? 0 Quote Share this post Link to post Share on other sites
WHMCS ChrisD 447 Posted January 2 Hmm i'm not replicating this, where did you get this error? When I go to. https://www.whmcs.com/reseller-support I am not able to replicate this 0 Quote Share this post Link to post Share on other sites
brian! 3043 Posted January 2 1 hour ago, WHMCS ChrisD said: Hmm i'm not replicating this, where did you get this error? When I go to. https://www.whmcs.com/reseller-support I am not able to replicate this isn't this a long-standing issue where sometimes a browser blocker/filter can stop step 2 from appearing...? go to the reseller support ticket submit page - https://www.whmcs.com/members/submitticket.php?step=2&deptid=13 press Submit and you'll be shown the secure credentials page... if you don't include license & url details, then it will show the error message that @Chalipa mentions. 1 Quote Share this post Link to post Share on other sites
Chalipa 0 Posted January 3 Thank you @brian! for explaining the exact issue i'm facing while submitting a ticket. I still can't get hold of support, is there any email that i can submit my question to? 0 Quote Share this post Link to post Share on other sites
xyzulu 21 Posted January 3 Have you tried another browser? Different network? (Perhaps your network is doing some blocking) 0 Quote Share this post Link to post Share on other sites
brian! 3043 Posted January 3 6 hours ago, Chalipa said: I still can't get hold of support, is there any email that i can submit my question to? what I might do in your situation would be to follow the link in step 1 above (to reseller support), but to choose sales from the department dropdown - that shouldn't require any license details to be entered and then ask them to move the ticket to the relevant support department - not ideal, but a) it should get your ticket into the support system and b) might encourage this issue to be looked at further... I was asked about this occurring a number of times last year, so it's likely been going on a while for some users. 1 Quote Share this post Link to post Share on other sites
Chalipa 0 Posted January 3 3 hours ago, brian! said: what I might do in your situation would be to follow the link in step 1 above (to reseller support), but to choose sales from the department dropdown - that shouldn't require any license details to be entered and then ask them to move the ticket to the relevant support department - not ideal, but a) it should get your ticket into the support system and b) might encourage this issue to be looked at further... I was asked about this occurring a number of times last year, so it's likely been going on a while for some users. Thank you for the guidance, i have opened a sales ticket and hopefully they will move it to support. 0 Quote Share this post Link to post Share on other sites
