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Ludvig Bartholdsson

Upgrade/Downgrade warning always displayed?

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Hello,

After I updated to the newest version a problem with upgrading/downgrading already existing services (via the Admin Area) seems to have appeard.

This error:

An unpaid invoice exists for this service. Continuing with the upgrade before the invoice is paid may result in forfeited revenue.

Please see attached screenshot for more information.

Do anyone have the same problem/knows how to fix it?

BR,

Ludvig

chrome_jHMu4BR0h6.png

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You can't upgrade/downgrade a product that has an overdue invoice. First you have to "close" the existing unpaid invoice.

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Hi Ludwig,

14 hours ago, Ludvig Bartholdsson said:

After I updated to the newest version a problem with upgrading/downgrading already existing services (via the Admin Area) seems to have appeard.

the newest version being 8.1 ? if so, then you should probably have posted in the v8.1 forums in case this is a bug and the post will be more likely to be seen by WHMCS staff.

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2 hours ago, brian! said:

Hi Ludwig,

the newest version being 8.1 ? if so, then you should probably have posted in the v8.1 forums in case this is a bug and the post will be more likely to be seen by WHMCS staff.

Hello Brian, yes this is when I upgraded to version 8.1.
This is my first post so didn't really know where to go. Thanks, will try there instead.

Is version 8.1 still in beta?!

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26 minutes ago, Ludvig Bartholdsson said:

Is version 8.1 still in beta?!

no it was released a couple of days ago.... but the first few releases are always a little buggy and it will take them a couple of maintenance releases to fix most of the issues.

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Hi Ludvig,

I'm attempting to replicate this behaviour, if you click create order does the system proceed with the order?

Is the next due date ahead of todays date?

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12 hours ago, Ludvig Bartholdsson said:

Oh okay, is it possible to downgrade? To like 8.0.4?

only if you had a backup of your v8.0.4 database tables... and you would lose the information on anything that has occurred since that backup date, e.g new orders, invoices etc.

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Hi @Ludvig Bartholdsson,

I've been able to reproduce this on my end as well, so have opened case #CORE-16038 with our developers in order to have this reviewed for a maintenance release. Once we resolve cases and push features they are available at our change log, here:

https://changelog.whmcs.com/

In the meantime upgrade/downgrade orders can still be placed despite the warning.

 

I apologize for the inconvenience, and appreciate your patience as we work to resolve this.

Thanks again for taking the time to report your findings.

 

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