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Faizal1

Question about a terminated account

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Hi,

If an account is terminated but then the client comes back and wants his account active again, can you change the hosting product status to active and use the Module Command Create? And then restore a backup or will they have to sign up again?

Thanks

Related to that if I may ask, since the unpaid invoice was already cancelled what is the best practice. Do you leave it cancelled and carry on or would you have them clear the previous invoice also before reactivating if it had been suspended and terminated due to non payment and no response?

Edited by Faizal1

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You can set the status to active, smash the create button, and restore.  No need for them to sign up again.  As for invoice, I would change the next due date to say the next day and hit the "Generate Invoices" link on the client's details page.    

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12 hours ago, steven99 said:

You can set the status to active, smash the create button, and restore.  No need for them to sign up again.  As for invoice, I would change the next due date to say the next day and hit the "Generate Invoices" link on the client's details page.    

Thank you very much.

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