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[From the Blog] Email Piping for Support Success

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When your customer submits a support ticket, you want their experience to be as seamless as possible. They've already got a problem they need solved, right? Let's not give them any more! But sometimes, the ticket process gets in the way. By providing an alternative to Client Area ticket submissions, email piping can help solve the problem. What is Email Piping?Email piping is a feature that automatically imports email into the support ticket system. This lets your customers open and reply to...

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