When the status of a support ticket changes, WHMCS doesn't send any notification. We can tweak this process by sending an email and optionally also automatically add a reply to the ticket itself. This way you can guide customers through the resolving process letting them track the progress of tickets.
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I have two accounts that don't have a credit card on file. (They were lost during a migration somehow). And I don't know what's causing those accounts to be delivered an email EVERY day that says "We tried to bill your card but you don't have one on file."
What is the setting that's causing this?
The only things I suspect are 2 settings in automation.
1. "Retry every week for..." was set to 0 (but I thought that meant disable not every day.
2. The "Send invoice payment reminder" for 2nd and 3rd were both set to 0 also. But those specifically say 0 to disable.
I don't feel like either of those should behave that way though.
A new patch of the HostX theme is rolling out. The new patch makes HostX compatible with the latest WHMCS 7.10. All users are requested to download the new update patch from the client area and implement the same.
Here is the detailed procedure to apply the patch file.
For more information, visit: https://whmcsglobalservices.com/webhosting-template/hostx-whmcs-theme-template/
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