I'm fairly new to editing the WHMCS theme files and wondered if maybe someone could help me? I've gone over the theme guide over at the developer portal but i'm still fairly lost.
Which files and which line of code do I need to open and edit to add my own navigation menu's, logos etc. at the top and also the footer at the bottom to match the main website template? I hope i'm making sense.
Basically I want to add my own template around WHMCS itself so it looks all professional. Thanks in advance.
When the status of a support ticket changes, WHMCS doesn't send any notification. We can tweak this process by sending an email and optionally also automatically add a reply to the ticket itself. This way you can guide customers through the resolving process letting them track the progress of tickets.
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I have two accounts that don't have a credit card on file. (They were lost during a migration somehow). And I don't know what's causing those accounts to be delivered an email EVERY day that says "We tried to bill your card but you don't have one on file."
What is the setting that's causing this?
The only things I suspect are 2 settings in automation.
1. "Retry every week for..." was set to 0 (but I thought that meant disable not every day.
2. The "Send invoice payment reminder" for 2nd and 3rd were both set to 0 also. But those specifically say 0 to disable.
I don't feel like either of those should behave that way though.
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