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accessing raw emails

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As we all know, when WHMCS imports emails, it strips quite a bit of content from them, which often leaves important information missing from tickets, including links.

The way I have always got round this is to just login to gmail (g suite) and find the original email in the DELETED folder.

However I have 2 more WHMS installations which do not use g suite/gmail, they use the hosting providers email. And it turns out that emails being moved to the deleted folder is not a standard feature of pop3, and as such my hosting providers mail server does not do it. So I have no way to access the original emails.

Is there any other solution to this?

 

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ok I think I have thought of one solution for the incoming email, without having to pay for g suite.

Since I know that gmail keeps a copy of all deleted email.

setup a free gmail account.
set that gmail account  to download the emails from the domain mailbox.
set whmcs to download the emails from gmail
the gmail acocunt will retain a copy of those emails in the deleted folder.

 

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I can confirm my plan worked.

I used outlook.com rather than gmail

I set the outlook account to download mail from my cpanel mailbox
I then set whmcs to download the mail from outlook.com
I set outlook.com pop3 settings NOT to allow the client to delete email, so it stores a copy of all downloaded emails under deleted/pop

I now have access to raw emails and everything is working as normal in whmcs. 
Aliased emails are also piping to the correct dept 🙂
 

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