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theozsnowman

Client Group Colors not showing?

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it it just me or do Client Group background colors no longer display on tickets in the helpdesk?

it was a very handy function to easily identify different groups of our clients when doing support however since upgrading ive noticed its no longer changing the background color of the clients name in the ticket list.

is this something that was removed or a bug?

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11 hours ago, theozsnowman said:

is this something that was removed or a bug?

that age old question - i'm inclined to think this is a deliberate change, because there are changes to the template (perhaps to avoid confusion with the owner/guest etc labels)- though I equally couldn't rule out an oversight on WHMCS' part during testing as the client groups styling are still used on other pages.. ūüôĄ

on viewticket, you could write a hook to put the styling back; but on supporttickets.php, then that's more difficult and you're likely in the realms of using JavaScript in a hook (as there is no template to work with).

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hrmmm as i kind of suspected...then in that case i think the best solution would be to allow for a series of small icons to be added next to the clients name in the ticket list... 

snippet.jpg

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Hello, does anyone have a solution? This color option is sorely needed, it made things very difficult!

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On 10/6/2020 at 12:46 AM, theozsnowman said:

it it just me or do Client Group background colors no longer display on tickets in the helpdesk?

it was a very handy function to easily identify different groups of our clients when doing support however since upgrading ive noticed its no longer changing the background color of the clients name in the ticket list.

is this something that was removed or a bug?

 
 

It was highly likely removed by mistake. Report it as a bug.

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@Kian¬†Can you update it, so it works on flagged/assigned tickets too ūüôā ?

It works if you look for both table#sortabletbl1 and table#sortabletbl2 

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Let's hope WHMCS developers read this topic and add the proper¬†CSS fixes to the next release.¬†‚ėļÔłŹ

It's ridiculous that a hook is required is for this...

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Hi all,

We opened case CORE-15572 as a result of these reports, and are planning to make sure the Client Group colour is displayed to correspond for the ticket owner.

This is scheduled to be included in v8.1.

Thank you for the reports!

group_account.png

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On 11/11/2020 at 5:13 PM, WHMCS John said:

Hi all,

We opened case CORE-15572 as a result of these reports, and are planning to make sure the Client Group colour is displayed to correspond for the ticket owner.

This is scheduled to be included in v8.1.

Thank you for the reports!

group_account.png

@WHMCS John will this also be included in the main ticket view?

image

Credits to @Kian for the temp fix

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12 hours ago, AzeDK said:

will this also be included in the main ticket view?

it hasn't been so far in the v8.1 beta - it's only in the Ticket Info sidebar (as per the screenshot).

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