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Refunding credit with PayPal

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PayPal overcharged a client (my mistake with a discount code), so they have a credit balance, but the invoice amount is correct, so refunding that way seems impossible. Can I do this via WHMCS or do I have to via PayPal and then remove the credit on WHMCS?

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14 minutes ago, WHMCS ChrisD said:

Does the invoice show both payments @SDB

No, but the full amount shows up under transactions.

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Hmm, that does seem odd would you mind sending a private message to me with a screenshot of this

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1 hour ago, WHMCS ChrisD said:

Hmm, that does seem odd would you mind sending a private message to me with a screenshot of this

Maybe your inbox is full?

WHMCS_Community.png

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3 hours ago, SDB said:

Maybe your inbox is full?

he went dark years ago - so. you'll probably have to go the Community Assistance route to contact him.

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