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Hi all,

In 1.1.0 we've added a new feature; "Pull" notifications!

You can now get notified of new tickets and replies via the new WHMCS Mobile App!  Just turn on ‘Notifications’ in Settings -

image.thumb.png.a0d38afcb755b9b46b2ecdf5196f2951.png


Please give it a try and let us know your feedback!

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Its funny to have Push Notifications but not saving the Profile Credentials. 

How this will work in preview, if profile is not in the app after a while ? 😎

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2 hours ago, pRieStaKos said:

How this will work in preview, if profile is not in the app after a while ? 😎

Hi @pRieStaKos,

We've made some improvements in v1.1.0 which should address this. Please apply the update and let us know how you get on.

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Great. A nice feature I had in the kayako app, very years ago, was the capability to read and reply the tickets offline. Good for bad connectivity while in the field/route. The app downloaded the active tickets and you can reply to them, and when the phone gets internet connection again the replies were send.

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Have you considered relying on OneSignal? It solves the central notification server problem, has a free tier that covers the needs of most users, an easy to implement API and supports messages while the app is in focus, queuing messages for unstable connections, Low Power, Energy Saving, Do Not Disturb modes and major Apple and Google mobile OS versions. It may be more efficient than continuous pulling (polling).

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Thanks for your feedback/suggestion.

I've logged a case with our developers to review and consider this for future updates.

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Hi all,

In looking to implement notifications within the WHMCS app we've explored a lot of options, and services like those mentioned here are amongst them. Unfortunately we still come back to the issue that these solutions aren't designed for platforms like WHMCS with different endpoints (ie. your individual WHMCS installations), and would involve extra steps for each app user registering/connecting to the third-party service.

The end result would be a complex multi-step user experience, which isn't congruent with the clean and simple approach we're aiming for here.

Therefore the Slack-based notifications available in stock WHMCS, and the pull notifications we're showcasing here in the WHMCS app really do represent the best and easiest to use workflows available. Please do give the pull notifications a try and share your experience.

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I am sure that this will be refined in the future, and I am personally glad its' there in its current form.

"the strategy is definitely: first make it work, then make it right, and, finally, make it fast." — Stephen C. Johnson and Brian W. Kernighan's "The C Language and Models for Systems Programming".

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5 hours ago, WHMCS John said:

Unfortunately we still come back to the issue that these solutions aren't designed for platforms like WHMCS with different endpoints (ie. your individual WHMCS installations), and would involve extra steps for each app user registering/connecting to the third-party service.

This isn't true of firebase, it's literally 10 lines of code with no user intervention required.

The Fcm service will automatically allocate a push token, you then save this against the user in the whmcs table and just send directly to that token afterwards.

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