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[From the Blog] What's the Difference Between Customer Service and Customer Support

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Aren't they the same thing? Even experts can have a difficult time differentiating between customer service and customer support. But, it's essential to get right if you're serious about offering your customers the best possible experience. For most companies, there is going to be an overlap between the two, where a customer support team will be on hand to resolve a short-term technical issue while customer services is tasked with build long-lasting relationships and partnerships. Most...

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