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Hi there,

 

I have changed my old logo using ( help - set up wizard) and on customers invoices the new logo shows, also the new logo shows in the header 377231983_Screenshot2020-06-29at15_46_40.thumb.png.b6bd79db03acd0c0a2e0933d9d3b1de8.pngbut the old logo is still at the top of all e mails that i send out?

Is there a different location for the e mail logo?

Thank you in advance as i have read many articles etc but i can not seem to find the solution for what i thought would be a very easy change.

Regards.. Charlie

Screenshot 2020-06-29 at 15.46.01.png

Screenshot 2020-06-29 at 15.46.24.png

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22 hours ago, charliebird said:

Is there a different location for the e mail logo?

setup -> general settings -> general -> Logo URL

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17 hours ago, brian! said:

setup -> general settings -> general -> Logo URL

Hi Brian and thank you for the reply on my logo issue.

setup -> general settings -> general -> Logo URL - this is where i changed it before form the old logo to the new one before. The new logo is showing up correctly in the header, and on invoices that are sent to mobile - but the old logo shows on mail on my imac - this i do not understand as on the same invoice there is a different logo depending on which devise i look at it on - i have enclosed some screen shots:

I look forward to hearing back from you.

Have a great day.

Regards. Charlie

Screenshot 2020-07-01 at 08.25.14.png

IMG_1623.PNG

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Hi Charlie,

imacs aren't really an area I know well (code for not at all lol), but it sounds as though it may be a caching issue in some way - e.g., if other methods are receiving the new logo, but imac is ignoring it...

out of curiosity, did you change the image filename, or is the filename the same between the new and old logos ?

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38 minutes ago, brian! said:

Hi Charlie,

imacs aren't really an area I know well (code for not at all lol), but it sounds as though it may be a caching issue in some way - e.g., if other methods are receiving the new logo, but imac is ignoring it...

out of curiosity, did you change the image filename, or is the filename the same between the new and old logos ?

Open Safari in a private window to test without cache

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1 hour ago, BILDr Hosting said:

Open Safari in a private window to test without cache

Hi there - you are more than helpful - Thank you very much.

All sorted now as it was a caching issue.

Thank you 

 

Charlie

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