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ITKoolKidd

Auto un-suspend with outstanding invoice

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A customer's account was suspended in May for non-payment, customer received June's invoice and paid it and the system restored the account even though May's invoice is still unpaid. Shouldn't the service have stayed suspended since there is an outstanding balance on the account?

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We don't invoice suspended accounts here, since the original amount needs paying first. 
Any reason you're invoicing these continuously, even while suspended for non-payment?

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1 hour ago, ITKoolKidd said:

Shouldn't the service have stayed suspended since there is an outstanding balance on the account?

if you've got Continuous Invoice Generation enabled, then what happened would be expected behaviour...

https://docs.whmcs.com/Invoicing_Setup#Continuous_Invoice_Generation

Quote

Continuous Invoice Generation refers to whether the system creates invoices for unpaid items. For example:

Consider a hosting account for which the customer pays monthly. The user places their order in January. They receive an invoice and they pay their invoice. In the following month, the user gets their next invoice and they pay that. Then, in March, the user receives their invoice but they don't pay it because they no longer wish to use the account or simply because they miss the emails about it. If you have disabled continuous invoice generation, the user would not receive any further invoices until they paid the March invoice. However, if you enable continuous invoicing, the user would receive invoices every month until termination, regardless of whether they paid for the item.

When you enable Continuous Invoice Generation, any product that is Active, or Suspended will continue to generate invoices regardless of the status of its previous invoice(s). Pending, Completed, Cancelled or Terminated services will not generate invoices.

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I guess when I did the initial setup I wasn't clear on what continuous invoicing does, but going back and re-reading the documentation now it makes sense since it's pre-paid and not post-paid billing. 🤦‍♂️ 

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