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zitu4life

Wish List for WHMCS v8

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5 hours ago, Damo said:

The client area sections are replaced with its tickets, knowledgeable and announcements

Can you provide a general   print for users that never heard regarding Supportpal...to see in action how feeling will be in WHMCS daily uses

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57 minutes ago, zitu4life said:

Can you provide a general   print for users that never heard regarding Supportpal...to see in action how feeling will be in WHMCS daily uses

Check out https://www.supportpal.com/integrations/whmcs-integration & https://docs.supportpal.com/current/WHMCS+Integration I've used it myself in a past life and it practically looks the same as WHMCS support its all nicely embedded in and has a similar look and feel as WHMCS Support Tickets, as an admin you would answer the tickets from the SupportPal UI

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There is also the Client Area >>> My Products and Services UI that the WHMCS team need to urgently take a look at.

Often, customers don't know what to do with this.

Just some straight line that tells you absolutely nothing.

 

Not even a tooltip to guide someone new to know that they can access their products and services via this interface.

The WHMC team need to read https://www.amazon.co.jp/Dont-Make-Think-Revisited-Usability-ebook/dp/B00HJUBRPG before shipping out the next version of WHMCS.

Please, find a way to make this area more intuitively-graspable for new users.

Thanks

On 6/2/2020 at 9:37 AM, aegisdesign said:

European-centric design? 

Oh ... I should have said British-centric design.

You know, result is all that matters.

whmcs-products-services.png

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53 minutes ago, zetaone said:

There is also the Client Area >>> My Products and Services UI that the WHMCS team need to urgently take a look at.

Often, customers don't know what to do with this.

Just some straight line that tells you absolutely nothing.

Mentioned that myself already. 

Quote
  • Consistent use of OBVIOUS buttons & links in the client area. The number of times I've had to explain to clients they can click on the line in the table, anywhere, but no don't click on the URL...

You can lay a lot of idiocy on the British (I'm British), especially lately, but I'm not sure that design pattern is collectively our fault. 😀

 

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9 minutes ago, aegisdesign said:

Mentioned that myself already. 

You can lay a lot of idiocy on the British (I'm British), especially lately, but I'm not sure that design pattern is collectively our fault. 😀

 

Should have added to that request.

Thanks a lot for letting me know. Aegis.

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13 hours ago, zetaone said:

Oh ... I should have said British-centric design.

I think it's more Anglo-American centric (as the developers will be a mix of the two and more from the latter I think) - but let's not quibble over the blame. 🙂

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WHMCS, I will keep it short as there's only one thing I can say for version 8.

Keep focus.

We don't need Weebly and we definitely don't need more of it.

Edited by ju5t

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2 hours ago, ju5t said:

We don't need Weebly and we definitely don't need more of it.

But since WHMCS earns additional money with these services, as a reseller, this will most likely be further developed. Whether we like it or not.

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On 6/9/2020 at 4:58 AM, WHMCS ChrisD said:

Check out https://www.supportpal.com/integrations/whmcs-integration & https://docs.supportpal.com/current/WHMCS+Integration I've used it myself in a past life and it practically looks the same as WHMCS support its all nicely embedded in and has a similar look and feel as WHMCS Support Tickets, as an admin you would answer the tickets from the SupportPal UI

These guys are great and I recommend them. Been using SupportPal for 5+ years now.

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