Restrict the access to support departments based on the products purchased by users. Define rules as follows.
$department['1'] = array('45', '46', '10'); $department['2'] = array('85', '86', '10'); // Keep adding rules one per line The key of $department array (the  and  between square brackets) corresponds to the ID of the support department for which we are creating a rule. The value is an array() of product IDs required for access. In a in nutshell, the above configuration unlocks department #1 to users with product IDs 45, 46 and 10. Department #2 requires 85, 86 and 10.
Here are few more things to consider:
submitticket.php doesn't show restricted departments Access via direct link submitticket.php?step=2&deptid=2 triggers a redirect to submitticket.php Department dropdown lists only allowed department The same product can be used for multiple rules Pending, Suspended, Terminated, Cancelled and Fraud products are ignored Get the Code »
When the status of a support ticket changes, WHMCS doesn't send any notification. We can tweak this process by sending an email and optionally also automatically add a reply to the ticket itself. This way you can guide customers through the resolving process letting them track the progress of tickets.
Get the Code »
1. Making Headway Towards Full WHMCS V8.0 Support
As you most probably know, WHMCS V8.0 currently enjoys the beta status, and the stable version is only a matter of time as well. This can only mean one thing - we have once again put all our modules on the examination table!
We are already releasing on a daily basis new WHMCS V8.0 and PHP 7.4 compatibility updates so catch up with all the latest releases, and stay on the lookout for more upcoming ones!
cPanel Manage2 For WHMCS - v1.5.3 DirectAdmin Licenses For WHMCS - v1.4.1 Discount Center For WHMCS - v1.4.8 DNS Manager For WHMCS - v2.14.2 EURid Registrar For WHMCS - v1.3.3 Hosting Quota Notifications For WHMCS - v2.0.7 Name.com Registrar For WHMCS - v1.2.3 Password Manager For WHMCS - v2.2.10 Plesk Extended For WHMCS - v3.4.3 Quotes Automation For WHMCS - v2.1.3 Servertastic SSL For WHMCS - 1.4.4 Social Media Login For WHMCS - v1.3.6 Support Tickets Allocator For WHMCS - v1.3.4 Support Tickets Filter For WHMCS - v1.1.9 Unban Center For WHMCS - v2.3.2 WordPress Manager For WHMCS - v1.5.2
Browse the Complete Support List!
2. EasyDCIM v1.7.0 Release
With the announcement of an all-new 1.7.0 version, EasyDCIM has once again hit the sweet spot by implementing a multi-purpose monitoring toolkit. This eagerly-welcomed feature simplifies greatly round-the-clock supervision of all devices and network ports, thereby allowing you to run your business without any risk of technical failure.
This landmark event also includes the introduction of a brand new gear to a diverse collection of EasyDCIM-oriented modules. Advanced Monitoring For EasyDCIM has been designed to further extend the choice of actions to be performed within the area of monitors management.
We also specifically recommend you check out the new mechanisms of system notifications, revisioned in such a way that you will never again miss any crucial change in the operation of your data center.
Work Smarter Not Harder with EasyDCIM v1.7.0!
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