Jump to content
mhermann

E-Mail from WHMCS ends up in Junk/Spam Folder of outlook.com / gmail

Recommended Posts

Hi. I am using WHMCS in SMTP-sending mode. The e-mails to our customers are always ending up in the spam folders of major providers.  What is interesting: If I send an email using an Outlook-client through our mailserver it gets delivered correctly as ham to outlook.com/hotmail.

I started investigating... Reverse PTR correct, SPF correct, but than I ran a header analyses on mxtoolbox.com and found that whmcs is somehow changing the HELO ( smtp.mailfrom=info@mydomain.de smtp.helo=www.mydomain.de). The mailserver is usually using mail.mydomain.de

 

Any ideas how to fix that? It is very anoying to not being able to deliver emails correctly.

Share this post


Link to post
Share on other sites

I am using username/password with smtp. However there is no extra button to configure SMTP auth or am I missing something?

Share this post


Link to post
Share on other sites

@mhermann thanks for your post, in Setup > General Settings > Mail you should be able to enter your SMTP Server, username, password and choose SSL, TLS or None as the security.  Can you confirm are which platform you are using to send emails?

Share this post


Link to post
Share on other sites

Everything is setup as you suggested. I also checked the mail.log and it is showing a correct sasl-auth.

 

Share this post


Link to post
Share on other sites

@mhermann are you using a third party app to send emails like gMail or Office365 or just a standard mail server?

Have you checked your domain on a tool like MXToolbox to see if your domain is blacklisted?

Share this post


Link to post
Share on other sites

Hi. No we are using regular postfix on the same host sending several thounsand mails each day which don't end up in spam-folders.

MX-Toolbox shows no errors for the domain and the mailserver.

Share this post


Link to post
Share on other sites

I am following along with this also.  5 emails are sent in total when someone purchases from me.  Everyone receives the first 4, the 5th one either ends up in everyones spam folder or just totally blocked by the email provider.  Of course it is the most important one that contains their username and password.  I cant seem to figure out how to make it look any less spammy.

Share this post


Link to post
Share on other sites
11 hours ago, BigGainz said:

I am following along with this also.  5 emails are sent in total when someone purchases from me.  Everyone receives the first 4, the 5th one either ends up in everyones spam folder or just totally blocked by the email provider.  Of course it is the most important one that contains their username and password.  I cant seem to figure out how to make it look any less spammy.

Interesting, but seems to be a different problem...

Share this post


Link to post
Share on other sites

Hello,

I am having a similar issue, emails for "client sign up" "account information" and "email address validation" are spamming. I have all records set up and spam assisn says not spam. I am also using SMTP and a dedicated IP. 

Any suggestions?

Regards,
David

Share this post


Link to post
Share on other sites
Posted (edited)

Hi David,

when I send the same e-mail, same adresse, same IP, same content from outlook instead of WHMCS it works.

It must be a WHMCS problem. I ended up signing up for the AWS Mail Gateway. It's free up to a certain amount and somehow that is working. I don't know if Amazon is changing the mail headers or just has a much better reputation. However. Result: It is working now.

Another anoying WHMCS-situation ended (without the help of WHMCS - of course 😉 )

Edited by mhermann

Share this post


Link to post
Share on other sites
Posted (edited)

This is going on a long time I get also when my clients use like Gmail, Yahoo or outlook it go to spam. I need to kept telling my clients to check the spa,/junk folder

Edited by wsa

Share this post


Link to post
Share on other sites
6 hours ago, mhermann said:

Hi David,

when I send the same e-mail, same adresse, same IP, same content from outlook instead of WHMCS it works.

It must be a WHMCS problem. I ended up signing up for the AWS Mail Gateway. It's free up to a certain amount and somehow that is working. I don't know if Amazon is changing the mail headers or just has a much better reputation. However. Result: It is working now.

Another anoying WHMCS-situation ended (without the help of WHMCS - of course 😉 )

I have tried to set this up but admin error of is "Email Sending Failed - SMTP Error: data not accepted." did you have this issue setting up AWS?

Share this post


Link to post
Share on other sites
Posted (edited)
8 hours ago, wsa said:

This is going on a long time I get also when my clients use like Gmail, Yahoo or outlook it go to spam. I need to kept telling my clients to check the spa,/junk folder

I do believe gmail, outlook do it intentionally send email to junk, because they want us to assign to their package G-suite  and office 365 email.
It is really frustrating offer email accounts with hosting because  customer can not have a reliable email service. First I was thinking my email goes to junk because I do not have a dedicated server yet, but VPS...Now I see guys say even on dedicated emails go to spam...I can only imagine that Gmail and outlook do it intentionally.

Hope you find a better email configuration guys and share it on the community. In my case, after I assign to g suite email, now all my emails goes directly to customer inbox.

But I am afraid to sell hosting saying to customer that they can have a company\professional email, if emails goes all to junk 😓

Edited by zitu4life

Share this post


Link to post
Share on other sites

@zitu4life You are talking about a different problem. In your case: Every email from your network goes to spam folders. In my case and as I believe in davids case only WHMCS mails go to spam-folders. Every other email from my network is going into inboxes as expected.

Share this post


Link to post
Share on other sites

Just like my issue also.  Customers get a total of 5 emails throught out the purchasing process.  4 go too their inbox, the last and most important one is the one that goes to junk/spam

Share this post


Link to post
Share on other sites
14 hours ago, mhermann said:

@zitu4life You are talking about a different problem. In your case: Every email from your network goes to spam folders. In my case and as I believe in davids case only WHMCS mails go to spam-folders. Every other email from my network is going into inboxes as expected.

In that case, I would think the way WHMCS deal with reader emails, could be one of issue, but not sure.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated