Jump to content
Sign in to follow this  
gei

WHMCS creating usage-based invoice with $0 due, AFTER account was terminated

Recommended Posts

We have a client on a reseller plan. The invoice for the renewal of this plan was generated on dec 23, 2019, and due on jan 6, 2020.

The client never paid the invoice, and eventually the account was terminated. On Jan 21, 2020 (today), the system generated a usage-based invoice. Since the reseller account was not over the number of included sub-accounts, the invoice total was 0, and the client got an invoice payment confirmation for the 0 amount. The invoice is marked as paid.

This seems like another bug. This is obviously very confusing to the client to get an invoice payment confirmation email after the account has already been terminated.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated