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cyben76

New PayPal does not link my PayPal Business Account

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Wanted to enable the new PayPal Module but when I clicked Activate and Configured and logged in to my PayPal account it just brought me to my PayPal Dashboard page.

 

Screenshot 2020-01-12 at 6.28.36 PM.png

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Hi @cyben76,

Please try logging out of your PayPal account, and then click the activation button again.

You should be prompted to login and go through the activation process at PayPal.

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19 minutes ago, WHMCS John said:

Hi @cyben76,

Please try logging out of your PayPal account, and then click the activation button again.

You should be prompted to login and go through the activation process at PayPal.

Hey John,

I've tried it several times, same results...

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Hi @cyben76,

We've asked PayPal to take a look at this, and they've suggested it might happen because of some cookies/history in your browser.

Could you please try again in Chrome Incognito mode?

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2 hours ago, WHMCS John said:

Hi @cyben76,

We've asked PayPal to take a look at this, and they've suggested it might happen because of some cookies/history in your browser.

Could you please try again in Chrome Incognito mode?

Hi John,

Same issue using Incognito mode with Chrome. When click activate the PayPal login window appears, I log in it just bring me straight to the PayPal dashboard

Edited by cyben76

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Hi @cyben76,

Our technical contact at PayPal is interested in getting access to your WHMCS installation and server to troubleshoot further. Can you please PM your PayPal account email address to me so PayPal can get in touch directly if necessary?

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2 hours ago, WHMCS John said:

Hi @cyben76,

Our technical contact at PayPal is interested in getting access to your WHMCS installation and server to troubleshoot further. Can you please PM your PayPal account email address to me so PayPal can get in touch directly if necessary?

Hey John,

The last time I had WHMCS support access my server it screwed things up a lot, so I rather not have WHMCS support access it. I'll PM you my PayPal account that I used in WHMCS. I can clone my exact setup in my development license in another server if need to access the WHMCS installation.

Edited by cyben76

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@sonuyos just to check, instead of being returned to WHMCS you are simply being logged into your PayPal account?  Are you being asked to select a country when you first try to connect to PayPal Checkout?

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Nope. Nothing..

I just have up on it. Plus I read bad reviews about it in community like it's only subscription.

So now I just have PayPal Basic and Express enabled.

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@sonuyos Could you use a tool like JING to capture what you see when you try to connect also make sure you have no pop up blockers stopping the popup

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@sonuyos As per my last request, could you please take a sceencast via a tool such as Jing and upload it so we can troubleshoot further.

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Hi @sonuyos @cyben76,

PayPal have advised that the restricted country list was the result of the features and functionality being requested in the onboarding workflow redirect. A change they have recommended has been made to these requested features that should not affect functionality of the module but should enable on-boarding with all of the countries PayPal currently supports.

A hotfix which changes this is now available from:

 

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Hi @sonuyos,

The Express Checkout flow is available when purchasing one-time products.

During our testing we found that Express Checkout didn't work well with subscriptions, so decided not to offer it when ordering recurring products.

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@sonuyos, thank you for your feedback, at this stage the majority we find are making use of subscriptions, for those people not wanting to use Subscriptions we continue to offer PayPal Express Checkout and PayPal Basic where you can force one time payments over subscriptions.

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Hi @WHMCS ChrisD

 

8 hours ago, WHMCS ChrisD said:

at this stage the majority we find are making use of subscriptions, for those people not wanting to use Subscriptions we continue to offer PayPal Express Checkout and PayPal Basic where you can force one time payments over subscriptions.

How about the existing process of letting the "Customer" decide whether they want to make a one-time payment or take out a subscription.

I guess there's a lot of us that use PayPal as our payment processing gateway for credit cards.

That way we can have a one-off payment from a credit card/PayPal or a susbscription via PayPal (where the user is required to have a PayPal account).

I'm a little confused (and worried) at the moment reading these threads and KB articles in preparing to upgrade to 7.9.

Recieving payment is something I definitely do not want to screw up!

Sorry if this deserves to be in another thread and I do not want to hi-jack it. I'm just reacting to that comment. Please move it if relevant.

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13 hours ago, Vox said:

How about the existing process of letting the "Customer" decide whether they want to make a one-time payment or take out a subscription.

@Vox this is possible, you just need to activate the PayPal Basic module, also ensure that you do not have that Force One Time Payments    & Force Subscriptions unticked so the client has the options.

 
 
 
 
13 hours ago, Vox said:

I'm a little confused (and worried) at the moment reading these threads and KB articles in preparing to upgrade to 7.9.

Feel free to install the HotFix when you upgrade to PayPal Checkout (if you choose to) you are not required to switch to PayPal Checkout we are leaving the PayPal Basic Module available for users that do not wish to migrate to PayPal Checkout.

 
 
 
1
13 hours ago, Vox said:

 Recieving payment is something I definitely do not want to screw up!

Completely understandable, if something does go wrong, we're here to assist you

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