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Jafar Muhammed

Product upgrade with upfront cost

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Hello,

I have two products.

The Old Plan that has a monthly billing cycle with $10 and not available in yearly.

New Plan is $100 per year and not available in monthly.

When my customer upgrades from Old Plan to New Plan, the upfront cost is $0.

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WHMCS will create an invoice in next month as the customer already made the payment for the current month.

Is this the usual way WHMCS handle the upgrade order?

If yes, do we have any way to change this behaviour and enforce the customer pay it upfront?

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I'd say that it's correct since billing cycle is not updated in the process. The new product keeps the billing cycle of the old one.

In your specific case it will result in a free upgrade (and renewal) since the new product doesn't have a monthly price.

P.s. if you plan to use Configurable Options Upgrades keep in mind that there's a crazy bug (confirmed by WHMCS) I discovered last month so be careful.

Edited by Kian

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4 hours ago, Kian said:

P.s. if you plan to use Configurable Options Upgrades keep in mind that there's a crazy bug (confirmed by WHMCS) I discovered last month so be careful.

I don't mean to hijack this thread but what's the bug?

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8 minutes ago, EvolveWebHosting said:

I don't mean to hijack this thread but what's the bug?

 

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2 hours ago, brian! said:

 

Very interesting. It seems like configurable options should only be used if it's an option that doesn't involve a price. Between the tax issue and the coupon issue, it causes a lot of problems.

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