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WHMCS configure the WHM server using a dns registry

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Hello, I have a serious problem, I have a reseller plan with WHMCS the case is that it works very well, but when a client accesses the cPanel it removes the hostname from the server and I want to get a DNS record with which the server is configured.

I don't know if I explain myself
instead of leaving cpanel.hosting with IP
exit cpanel.reseller with IP

P.S. accessing cpanel.reseller, it works without problems but since WHMCS does not.

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