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Thomasmcdaniel9

Help all packages gone

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Hey guys i just logged into my whmcs client .And noticed all my packages where gone no group no packages everything missing. any idea what could have caused this 

Also password reset for Whmcs support is not sending emails to recover passwords    so i could not open a ticket

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Hi @Thomasmcdaniel9,

First I'd review the MySQL database and look for any corruption or crashed tables. You'll need your database admin/server admin to resolve that.

Alternately it's possible they were all deleted by a member of staff; check the Utilities > Logs > Activity Log for deletion records.

 

Finally, if your WHMCS license was provided by a reseller, please use this link to contact technical support: https://www.whmcs.com/submit-a-ticket-reseller/

 

 

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