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A problem sending mail

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 I have a question about
When a new ticket is opened by the customer
My system doesn't send mail to the admin to get a new ticket

and for new respond from the customer in the ticket  My system doesn't send mail to the admin why?
Also, by experimenting on your experimental website, it doesn't work 
What is the work to solve this problem?
thank you

Edited by kiopeed

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