Domain renewed with Registrar not syncing

[bonehead 0]

I have a domain that I renewed with the registrar outside of WHMCS. Since WHMCS didn't see it renewed, the client was flagged as inactive, and the status as grace period expired.

I have tried several ways to see if I can get it to sync, marked the client active, marked the domain as pending, marked the invoice as paid, but it is still not syncing.  What do I need to set to get it to sync again?

Thanks for any input.

[brian! 2,262]

On 01/12/2019 at 00:55, bonehead said:

I have tried several ways to see if I can get it to sync, marked the client active, marked the domain as pending, marked the invoice as paid, but it is still not syncing.  What do I need to set to get it to sync again?

instead of trying to get it to sync, I would suggest updating its whmcs record manually from the admin area -> client profile -> domain tab... set the client & domain to active, add the correct expiry and next due dates and that's all that should be needed.

it's possible that this domain is assigned to a registrar that doesn't support domain synchronisation, and so will never synchronise through WHMCS - you could check the registrars page to see if it supports syncing.