With the upcoming charges for cPanel for individual hosting accounts I used the server sync tool to identify hosting accounts on my server which had no paying customers. After running the sync, I was amazed at how many there were. (Wondered why they weren't terminated and deleted by WHMCS automatically over the years). Anyway, so I checked about 20 of them manually (all the white banded ones)......and for all of them, they were correct. So with about 60 to get rid off, I was satisfied (foolishly) that the sync tool was correct. I then manually deleted the accounts in WHM > Terminate Accounts.
Today I had a couple of customers contact me to tell me their website had disappeared and their email wasn't working. Sure enough the paid for hosting accounts were gone.
I had to recreate them on the server, and running the sync tool again, the same sites appeared as 'not linked to any WHMCS account again'. But they are. Paying customers with accounts that use the cPanel auto-login to the server etc etc.
It now seems that the only explanation I have is that the customer ordered the hosting account using a capital letter in the domain. So the sync tool MUST be searching for the domain with all lower case and not allowing for (as WHMCS allows) the listing of capital letters in the client account. So beware.
Obviously, if my conclusion is correct, this is something WHMCS would need to address. If it's not, then something else is going on which is more worrying.
We haven't yet upgraded to 7.8.2 but I installed a fresh copy for a client today. They are a reseller.
I have added their reseller account as a server and clicked on the refresh icon and it shows they have Unlimited account limits, while they do have an account limit on our server.
I was not impressed. This is going to result in some misunderstanding.
Please fix the issue.
Can someone help me set this to project a better experience for our clients? My clients wonder why in their portal area - there are invoices that show as "overdue" when in fact they are not. See attached. It doesn't look very good and I get it from their perspective. It;s not "overdue" it's due in XX days. The attached are the 2 "overdue" and when they are actually due. We invoice 30 days in advance.
Recently Browsing 0 members
No registered users viewing this page.