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snake

tickets with email content

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I am having an issue with a lot of emails that come into my ticket system which contain eamil and CSS.

These tickets are completely unreadable as all the css is displayed as text, which makes the ticket several pages long, and the html is presumably stripped out,  which makes a mess of the content and completely removes some of it.

Is there any solution to this?

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WHMCS   recommendations is  to use ticket system only for ticket  purpose, not for others income email so if any commercial email or spam with CSS, pictures, HTML are not support by ticket importing system... I have opened a thread  like this  but did not find any workaround. perhaps a manual filter could be possible, but it is out my skills.  If would a way to filter or block CSS codes would be a must, but do not think it is possible. If some day you overpass  this please follow-up  on this thread.😃

@brian!  pass closely with this code, but it looks would be need to make filter all time new strange things appears.  

 

{$reply.message}
to...

{$reply.message|replace:"<br />\r\n<br />\r\n<br />\r\n":"</br />"}

 

 

Edited by zitu4life

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yes, it is a poor suggestion from WHMCS support when they themselves have everything going through their own ticket system and there is no other direct email address for them.

It is also not really possible to do this, as you cannot pick and choose whose emails go into the ticket system.

The only workaround I have so far, is that I do some filtering on the actual mailbox. So if email comes from a known email address which I know is problematic, then I forward and delete it so it doesn't get imported.

 

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has anyone found a solution to this yet, it is still a massive problem.

 

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1 hour ago, snake said:

has anyone found a solution to this yet, it is still a massive problem.

 

It looks that is impossible to fix it... I guess even a module could not fix this scenario.

Why?

1 - WHMCS imports emails, but WHMCS are not able  to distinguish what is real body message, and what is Header and footer coded HTML or css.

2 - some emails marketing or any kind of announcement have body test, pictures, and mix of lot of things...so WHMCS do not have a way to deal with that, and even their developers I guess are not interested in that or simple do not have a way to deal with that.

Personally if I anyone find a way to get it better, or even a module that could filter those garbage I would pay for that, but perhaps it is not possible to be done technically, but I am not a developer.  

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so who would be interested to contribute toward getting a custom module developed to solve this?

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16 hours ago, snake said:

so who would be interested to contribute toward getting a custom module developed to solve this?

yes, if there is a a group of few users interested to divide amount for a developers to create it, yes, I am interested, and I would contribute. Of course if amount is reasonable to compensate this investment.

Interested:

1 -  @zitu4life
2 -
3 - 
4 - 

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ok, I have posted a job to find out how much it will cost.

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Posted (edited)

@snake @ramfToday while testing 7 days Modules Garden CRM, I found something interesting...CRM module from modules garden has an options where you can set-up your mail box (IMAP or SMTP) that allows you read emails on an Pop-up inside WHMCS,  and for my surprising emails are open like they are (something that never seen on WHMCS before, with all HTML and CSS content...On my crazy thinking I could assume if modules Garden create that years ago...would be possible in somehow, have a module where, when we opened those crazy tickets we could just have a way to open an original email on an popup like happen on Modules garden CRM.....of couse I do not know if in terms of security it is good or not, but if Modules garden have it i should assume their module have passed on huge tests.

https://requests.whmcs.com/topic/add-an-option-to-see-the-original-mail-from-the-client-with-the-original-html-formatting-etc

I think @ModulesGarden could have the skills to create such module, considering that one of their modules already have half of job done!!

 

This is a pop-up email message imported to WHMCS by CRM module

image.png.1d474c99ed8b6576ecd4f88e8c6e45a3.png

 

After seeing this, now I think it should be possible having  way to read original email inside WHMCS and even with a little good faith reading it without leaving ticket system. 🙂

 

 

 

Edited by zitu4life
change from to by

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@zitu4life  that's looks superb - But I think that this is something that should be a part of WHMCS directly without the need for a separate module... 
But since the feature request have only 39 votes it's somewhat unlikely.

Have you contacted @ModulesGarden and got a price offer for a module that will add the option to see the original mail from the client (with the original HTML formatting etc.)?

In the meantime please vote for the above feature request.
Thanks!
Ram

 

 

 

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I wouldn;t trust anything that came from modules garden.
every module of their I have tried has been riddled with bugs or just did not work as advertised.
I have paid them for custom work, which they were unable to do and terrible communication from the developer.

 

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@snake - I guess this is a bit off topic - But who do you recommend as a developer for WHMCS modules?

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4 hours ago, ramf said:

But who do you recommend as a developer for WHMCS modules?

I know you didn't ask me, but you might consider throwing some money at @brian! to see if you could convince him to work on one. AFAIK he isn't creating and selling things here, but he certainly has the ability to.

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I cannot specifically recommend anyone, as any work I have had done to date was via freelancers sites and that has been a disaster to be honest.

I would be looking at the module developers in the market place who have a good reputation and offer custom development (not modules garden though LOL)
I would also  concur with the above suggestion RE Brian, considering he pretty much provides all the support on these forums and seems to answer every single question I post.

What you do have to keep in mind is that you will need any custom addon to be maintained and updated, which is why it probably better to go with a developer/company who are already selling and maintaoining addons.

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