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kingsleymensah

ticket email notification goes to spam

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Hello, i recently realized i wasn't getting tickets notifications and i found they all going to spam which is bad because i dont get any notifications on that which brings about delay in ticket replies.

I have piped the department emails to my live (microsoft) email.

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I'm getting the same issue, only when using WHMCS, if I send directly, it works and they don't go to spam.

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Looks like again microsoft improves (made agressive  changes) on Automated their spam control, and they are sending lot of emails to spam, even if they are not spam. If your server do not have a good IP trust, there is a great chance it will go to spam, and if you are not using SMTP, so your chances is even less. Looks like it is not issue related to WHMCS it self.

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