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Si

Ticket Feedback Comments (blank....or not accessible)

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Anyone else seeing this?   Using 7.8.1

Reports > Ticket Feedback Scores 

shows the staff and their score.  Click on the staff name to read the reports and what customers have commented = nothing

just blank. Searching using the date selector produces zero results, when I know there are hundreds of feedback comments.

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Just noticed this thread and it's already being addressed.  Pretty fundamental issue again that surely would have been picked up by beta testers.  

 

Hopefully a fix soon.

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Just checked on a freshly updated v7.8.1 and I can confirm that I have the same result as you.

I can see that a total of 6 tickets between 2 members of staff have feed back but I can't tell you anymore than that as I can't read the things.

 

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Hi @Si,

Thanks for the follow-up, this is indeed being addressed in case CORE-13695.

We would have loved for you to join in the pre-release testing. Maybe next time round? The more users who take part the better 🙂

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