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DaanVri

Password reset not working

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Good day,

We have a website with WHMCS, however, the password reset does not work with the current template that we have further developed, we cannot find the problem and it does work with the six template.

What we have already tried:
-  pwreset.tpl & pwresetvalidation.tpl files from six to our template

Screen:
chrome_JEnvGPqvlk.png


Sincerely,
Daan

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4 hours ago, WHMCS ChrisD said:

@DaanVri Just checking,  does it work with the six theme?

Hey Chris

We tried that and it works there, so it really depends on the template where we did something wrong, but we wouldn't know what.

Sincerely,
Daan

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5 hours ago, WHMCS ChrisD said:

does it work with the six theme?

he already said that it did. 🙄

it's likely going to be a js/css issue then (e.g it's available to Six, but your either not calling it in your custom template, or it's clashing with something else that's being called) - perhaps go back to the Bredh developers and see if they have a working solution for this.

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