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snake

Order Accept Encountered Problems

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I am using whmcs CPANEL module to provision users on my GURU reseller account.
 
This was working when I originally set it up, but is now generating an order when I try to accept orders, presumably since my last whmcs update.
Any idea why? The settings it is referring to do not exist in the module configuration, so I assume they must relate to some settings on the reseller plan.
 
Order Accept Encountered Problems
Invalid numeric value “Create Support Ticket” for the “maxpop” setting. Invalid numeric value “None” for the “quota” setting. Invalid numeric value “None” for the “bwlimit” setting.  

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14 minutes ago, snake said:

nevermind, solved it 🙂

it might be useful to mention the solution in case somebody else gets this error in the future. 🙂

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I had not previously set and of the values under advanced settings, so I assume it must have previously used the settings from CPANEL/WHM.

However that doesn't seem to work now, and I had to put values in the module advanced settings as well.

Also WHMCS seems to have put some invalid default text in some of the fields as well, which are expecting numerical value.

e.g.

“Create Support Ticket” for the “maxpop” setting

and others

 

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This would suggest that the product in question was set to use the AutoRelease module instead of cPanel at some point, and still had those values for the advanced settings after switching. If this occurs again, I'd recommend using the Advanced Mode option on the Module Settings for the affected product to correct as needed.

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that is exactly what I did, as per my last reply above.

 

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