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Paule123

Knowledgebase articles.

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Write your own? We did. 

Make a list of categories, then a list of thing clients ask about most in those. Once a day, write an article in one of the categories. Takes only a few minutes, and before you know it, you have a full and useful KB. 

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1 hour ago, bear said:

and before you know it, you have a full and useful KB that nobody will read

Fixed

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Well, no clients anyway. I see strangers reading and getting fixes for themselves, but clients still ask about things spelled out in it. 
No fix for that. 

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During the last few years I started to think that writing KB articles an more in general any content is worthless. It feels like we write to satisfy SERP instead of actual people. The new trend I'm seeing is that people are becoming more and more lazy. They turn on/off checkboxes without even reading 25 chars long descriptions. Few minutes later they blame about something that is not working as expected. Guess what? It was due to that checkbox. It seems hilarious but it's not 😟

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I recall some time ago a company buried a clause in their terms that offered cash money to anyone that read that far and found it. Took months. 

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Posted (edited)

I have a similar clause in the TOS of a website I own. 6 years have passed. More than 1200 people registered and accepted terms and conditions. Nobody noticed it 🤣

Edited by Kian

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