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Email to myemail@live.com.au fails but myemail@hotmail.com works

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Hi guys,

interesting problem...

I have two free microsoft email accounts

1. myname@live.com.au (outlook.live.com)

2. myname@hotmail.com


From whmcs, i setup two accounts...one uses microsoft email 1 above, and the other whmcs account uses microsoft email2 above.


Email from whmcs to my hotmail account is received straight away, however, the live.com.au account never receives emails from whmcs (not even in junk)


At first i thought earlier today it was my mail server playing up...i have spent hours tinkering with the mail server not realising that whmcs emails sent to hotmail were being received no problem. Just as a little additonal information (Although probably useless), email from this community and from whmcs.com are received in my live.com.au account no problem...just not from my own whmcs installation.


Can someone help with troubleshooting why hotmail receives emails from my whmcs installation by not live.com.au (outlook.live.com)?

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Posted (edited)

has no one got a response to this?  

I am using php mail

I have checked my SPF and DMARC records via mxtoolbox.com and they are valid without any errors.

Edited by adamjedgar

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I'd assume the lack of response might be the low number of AU users here that are also facing this issue?
I'd suggest you need to reach out to the email provider on this one, since only they could tell you what's going on with blocks and fails. 

You might trawl your mail logs (if you have access) to see if there's any rejection messages anywhere. A guess would be there won't be, since it feels like a "silent fail" based on your explanation.

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