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thisismatt

Support Tickets & Client Contacts

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A number of searches on here and on Google haven't given me the response I'm trying to find, so think this may be a newly posed query (which I struggle to believe!).

My client John has two team members, one of whom is particularly IT-challenged 😂 In WHMCS I have John as the main client contact and two additional contacts created for his team. Is there a way to ensure that tickets are sent *to* the individual who the ticket has been raised for whilst *ccing* the main contact, rather than having John being *to'd* on each and every email?

Yes he'll want to know what's going on, but only by way of CC - I know a lot of people pay more attention where they are in the 'to' field versus being in the 'cc'.

Thanks.

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Hello @thisismatt,

Thanks for reaching out to the WHMCS Community. Unfortunately, the functionality you're looking for here is not something that is currently offered by WHMCS.

However I can see how ensuring the contact who raised a ticket is used as the To contact and the main contact, simply CC'd instead could be useful.  Therefore I would encourage you to please submit a request to our feature requests tracker where other users can contribute to and vote on your idea. Ideas with the most votes and activity do get reviewed by our team.

http://requests.whmcs.com

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