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ChristianB

Blank Invoice attachment when PDF genereated by cron job

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Hi,

I have an issue with Invoice PDF generation when the invoice is generated and send to client's email addresss by cron job. The "PDF attachment" is only showing blank invoice template without any text inside, while the body email is showing all the product/service detail properly.

But if I resend the invoice manually using 'Invoice Created' Send Email button, PDF attachment is generated normally with all the text.

Where should I check the problem?

Thanks

blankinvoice.png

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18 hours ago, ChristianB said:

Where should I check the problem?

is the iconv php extension enabled on the server ? i've seen blank PDF invoices before when that extension is missing.

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On 29/11/2018 at 02:34, ChristianB said:

Is there any log for cron.php I can check?

the Activity Log will show the results of what happened during a cron run...

btw - cross-posting the same question in different sub-forums may get you into trouble with the moderators as it's against the rules...

Quote

Please do not cross-post across the community. If your topic is better suited to another section one of the WHMCS.Community team will move it to the best category for you. You may report your post if you wish to have it moved by a moderator.

.. in any event, it's not going to get you to a quicker answer!

if you can't figure out the cause of this, perhaps open a ticket with Support.

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@brian!

Hi Thank you for the response.

I did not intentionally do cross-post,  was late realizing that I posted into wrong category.

So I write another post, before the first post was posted (approved).

 

OK, I am raising the ticket as suggested.

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