Jump to content
PlotHost

Error when ticket subject is URL

Recommended Posts

Hello,

When a user submits a ticket with a URL as the subject (ONLY a URL, like "http://www.domain.com/"), we are not able to change the status of the ticket, close it, respond to it etc. I see only the message "viewed this ticket and started making a reply @".

We are using the latest WHMCS version. Any idea?

 

whmcs ticket.png

Share this post


Link to post
Share on other sites
On 27/11/2018 at 14:33, PlotHost said:

When a user submits a ticket with a URL as the subject (ONLY a URL, like "http://www.domain.com/"), we are not able to change the status of the ticket, close it, respond to it etc. I see only the message "viewed this ticket and started making a reply @".

We are using the latest WHMCS version. Any idea?

in my v7.6.1 dev, I did quickly create a ticket with a URL in the subject (as a user) and was able to reply/change status etc - even when the ticket was watched, so it's not an issue that i've been able to recreate locally.

this might be one worth opening a ticket with Support as that may be quicker that waiting for WHMCS staff to notice and reply to the thread.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×

Important Information

By using this site, you agree to our Terms of Use & Guidelines