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fajryassin

Monthly price can not be canceled

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Hello

when I create product and I write prices every thing be good

but when I wanna change prices and delete monthy price can not delete it

Like this

316823910_Screenshot-04_10_201811_56_32AM.png.e0aa0219de486b487b6eb8f0be425a12.png

but when save changes It was not modified

60787132_Screenshot-04_10_201811_57_45AM.png.ca1267181ade59d6f2f2f811861f7673.png

and second problem,  If I wanna add new price like monthly no thing change

824077692_Screenshot-04_10_201812_00_01PM.png.e1f1db07a09ad19ae8ecd487d248c681.png

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Hi @fajryassin,

To troubleshoot data saving errors, please follow these steps:

  • Enable the Setup > General Settings > Other tab > MySQL Debug option.
  • Then Reproduce the problem
  • Now Review Utilities > Logs > Activity Log for any SQL errors.
  • Finally, disable the MySQL Debug option.

Share the errors logged here for us to review.

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Posted (edited)

To me thus seems to be a permissions issue with your whmcs user. It doesnt have the right permissions to perform edits and/or updates on the database.

 

Have you ensured that your datase user has "ALL" permissions assigned to it? (Check your user database permissions in cpanel for the whmcs database)

Edited by adamjedgar

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1 hour ago, adamjedgar said:

To me thus seems to be a permissions issue with your whmcs user. It doesnt have the right permissions to perform edits and/or updates on the database.

 

Have you ensured that your datase user has "ALL" permissions assigned to it? (Check your user database permissions in cpanel for the whmcs database)

user has a full permissions

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