Jump to content
graisbeck

Error We were unable to connect your account. Please contact your system administrator

Recommended Posts

18 hours ago, brian! said:

possibly because you're still using the "Modern" and I think there's an issue in v7.6 with MarketConnect adding promo banners at the viewcart stage - they can cause Modern to have a fit, but standard_cart can handle without issue... switching to standard_cart might be a short-term fix for now as Modern hasn't really been updated in years... or disable the cart/checkout promo settings in MarketConnect.

I now get an 'Error We were unable to connect your account. Please contact your system administrator.', I'm using standard order form. Please see image and ignore 'Issue 1' as that post is under 'Using WHMCS'Issues.thumb.jpg.ceb2ae328afe4cfe12ce2bf3e0936077.jpg

Share this post


Link to post
Share on other sites
12 minutes ago, graisbeck said:

I now get an 'Error We were unable to connect your account. Please contact your system administrator.', I'm using standard order form. Please see image and ignore 'Issue 1' as that post is under 'Using WHMCS'

seeing as you're using a @zomex template, the thread below might be more relevant... you may need to contact Jack and get an update for the Horizon template.

https://www.zomex.com/docs/whmcs-templates/how-to-support-whmcs-v7-6.php

Share this post


Link to post
Share on other sites

I keep getting this "Domain Sync Cron Emails" every 4 hours after updating to 7.6 and this is annoying. Or at least try to combine it with the "WHMCS Cron Job Activity" email or something? There should be a feature where email should only sent out if an error is found... I mean, let's say I handle 10 billing platforms using the same email address and I'm receiving all these emails every 4 hours... in 1 day, I get about 60 email notifications...

This question was asked in 2013 (5 years ago) and it's still happening now. I mean like, are they even listening to their customers?

 

Share this post


Link to post
Share on other sites
On 8/4/2018 at 9:24 AM, graisbeck said:

I now get an 'Error We were unable to connect your account. Please contact your system administrator.', I'm using standard order form. Please see image and ignore 'Issue 1' as that post is under 'Using WHMCS'Issues.thumb.jpg.ceb2ae328afe4cfe12ce2bf3e0936077.jpg

Thanks @brian!

I have replied to your ticket.

Issue 1 is not related to your template and is instead a WHMCS issue (if a issue at all, it may be a designed feature).

Issue 2 is due to using a outdated file within the template, I have replied to your ticket with the updated file.

Thanks,
Jack

Share this post


Link to post
Share on other sites
9 hours ago, zomex said:

Thanks @brian!

I have replied to your ticket.

Issue 1 is not related to your template and is instead a WHMCS issue (if a issue at all, it may be a designed feature).

Issue 2 is due to using a outdated file within the template, I have replied to your ticket with the updated file.

Thanks,
Jack

Thanks again Jack!

Share this post


Link to post
Share on other sites

Hi guys,

I still have the same error ,i am using Antler as my template,

I have tried all the solutions offered but i cannot make it work

Share this post


Link to post
Share on other sites
On 7/4/2020 at 5:54 AM, cmshosting said:

Hi guys,

I still have the same error ,i am using Antler as my template,

I have tried all the solutions offered but i cannot make it work

Were you able to find a solution for the Antler theme? I am having the same issue.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated