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Mike4286

Connection and Upgrading Error

By Mike4286, in Troubleshooting Issues

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Mike4286    0

Mike4286
Posted

I have noticed that when a user signs up for a web hosting plan, the cpanel account does not create automatically and I have to create
them manually. It was working fine for many years until now.

When I look at * Product/Services > ServersĀ  * it shows that it fails to connect to server when clicking the * Test Connection * link
and returns an error * FAILED: Array *. I have checked the username/password and hash many times and still returns a connection error, even after updating to new passwords.

I found that some people have resolved this issue by updating to the latest WHMCS version. I am currently using Version: 7.1.1, though
when I try to upgrade to the latest, I receive an error * An error occurred while communicating with the server. Please try again.*

Could someone help?

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WHMCS Nathan    4

WHMCS Nathan
Posted

The best way to get more information about what's happening when you click on the "Test Connection" button would be to use the Module Debug Log. This log'llĀ let you review the API request that WHMCS is making, and the API response thatĀ it is receiving from your server. Ultimately, it should give you an idea about what's going on and what's causing the error.

You can read more about how to use this tool atĀ https://docs.whmcs.com/Troubleshooting_Module_Problems

Also, you can find WHMCS's support page atĀ https://www.whmcs.com/support/Ā if you find that you need more hands on help from our Technical Analysts.

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Mike4286    0

Mike4286
Posted

I have reproduced the error a few times (clicking test botton) and shows this in my logs:

Ā 

Ā 

Quote

<!DOCTYPE html>
<html lang="en" dir="ltr">
<head>
Ā Ā Ā  <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
Ā Ā Ā  <meta name="viewport" content="width=device-width, initial-scale=1.0">
Ā Ā Ā  <meta name="google" content="notranslate" />
Ā Ā Ā  <meta name="apple-itunes-app" content="app-id=1188352635" />
Ā Ā Ā  <title>WHM Login</title>
Ā Ā Ā  <link rel="shortcut icon" href="data:image/x-icon;base64,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" type="image/x-icon" />

Ā Ā Ā  <!-- EXTERNAL CSS -->
Ā Ā Ā  <link href="/cPanel_magic_revision_1386192030/unprotected/cpanel/fonts/open_sans/open_sans.min.css" rel="stylesheet" type="text/css" />
Ā Ā Ā  <link href="/cPanel_magic_revision_1534133391/unprotected/cpanel/style_v2_optimized.css" rel="stylesheet" type="text/css" />

Ā Ā Ā  <style type="text/css">
/*
Ā  This css is included in the base template in case the css cannot be loaded because of access restrictions
Ā  If this css is updated, please update securitypolicy_header.html.tmpl as well
*/
.copyright {
Ā  background: url(data:image/svg+xml;base64,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) no-repeat scroll center top transparent;
Ā  background-size: 25px auto;
}
Ā Ā Ā  </style>
Ā Ā Ā  <!--[if IE 6]>
Ā Ā Ā  <style type="text/css">
Ā Ā Ā Ā Ā Ā Ā  img {
Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā  behavior: url(/cPanel_magic_revision_1450389572/unprotected/cp_pngbehavior_login.htc);
Ā Ā Ā Ā Ā Ā Ā  }
Ā Ā Ā  </style>
Ā Ā Ā  <![endif]-->

Ā Ā Ā  <script>
Ā Ā Ā  window.DOM = { get: function(id) { return document.getElementById(id) } };
Ā Ā Ā  </script>
</head>
<body class="whm">

Ā 


Ā Ā Ā  <p class="logo"><img class="main-logo" src="/cPanel_magic_revision_1453767019/unprotected/cpanel/images/whm-logo_white.svg" alt="logo"></p>

Ā 

<div class="error_notice">
Ā Ā Ā  <div id="error-wrapper">
Ā Ā Ā Ā Ā Ā Ā  <div id="error_msg_contents">
Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā  <h2>HTTP error 404</h2>
Ā Ā Ā  <p>The requested page was not found.</p>
Ā Ā Ā  <h2>Possible reasons why you are seeing this page:</h2>
Ā Ā Ā  <ul>
Ā Ā Ā Ā Ā Ā Ā  <li>A bookmarked URL may have changed since you last visited.</li>
Ā Ā Ā Ā Ā Ā Ā  <li>The URL was entered incorrectly.</li>
Ā Ā Ā Ā Ā Ā Ā  <li>The URL was entered with inaccurate capitalization (URLs are <a href="http://wikipedia.org/wiki/Case_sensitivity">case sensitive</a>).</li>
Ā Ā Ā  </ul>
Ā Ā Ā  <p>Please re-check the URL you are trying to reach. (<a href="javascript:history.back()">Go Back</a>)</p>

Ā Ā Ā Ā Ā Ā Ā  </div>
Ā Ā Ā  </div>
</div>
Ā Ā Ā  <div class="copyright">CopyrightĀ© 2018 cPanel, Inc.
Ā Ā Ā  <br /><a href="https://go.cpanel.net/privacy" target="_blank">Privacy Policy</a></div>

</body>

</html>

Ā 

Ā 

I'm not sure what to make of this. Would appreciate any help.

Also, it appears the open support ticket link is not working on this site.

Ā 

Ā 

Ā 

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