API GetTickets

[Petrc 1]

Hi,

 

I have an application which is calling the API with the GetTickets action.

Its been working fine on 7.2 but since the upgrade to 7.4 the result contains null for the tickets array.

Is there anything new required fields I need to include in the request parameters?

[steven99 139]

Make sure the user you're using has the department you want to get tickets for assigned to the user.  It is a security feature to limit data you only want them to get access to.  Also check API credentials and roles to ensure they have gettickets as allowed permission.    A side note, this only applies to remote calls as localapi returns all results since the script could just use database connections to get it.

[lsnhost 4]

The official GetTickets Developer Documentation does not indicate any changes

[Petrc 1]

Thank you Steven,

This issue did happen from a remote service. The problem was that the user API role did not have any support departments assigned to it. I added the departments and now its working fine. 
Hopefully the documentation can be updated to explain these changes.

[twhiting9275 52]

Well, it sounds like it shouldn't have worked before.

No departments assigned, no tickets can be viewed. That's how the system has always worked. Looks like there was a fluke prior to 7.4 that allowed this , which isn't good

[steven99 139]

It is just signs of WHMCS tightening the API and security, which is good.  The gettickets without assigned departments has been around for a while .   It makes sense the way the API works now, but perhaps the API role should have which queues you want access to instead of or in addition to the per user setting.  Or at least note it some where.