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faisal

WHMCS has suspended all the services!

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Hi,

 

Today, we've faced a vital issue with WHMCS which affected our business partially.

 

 

The issue can be summarized in the below:

 

 

On the daily cron job today,

 

 

1- The system has generated new Invoices for most of the customers that their next due date is before 31/12/2017 , the invoices are correct with their due date, but the're issued too early.

2- No matter of the billing cycle type , the system has generated an invoice for them.

3- The system has suspended all the services issued invoices for them in step 1.

 

 

WHMCS current version is 7.1.1

The last thing we did yesterday before this issue is updating the PHP on the server running the WHMCS from PHP 5.6 to PHP 7.0.22 so we can upgrade today to the latest WHMCS!

Also we've check the The server date and it is correct .

 

 

*Please note that this issue happened before when we upgrade WHMCS from version 6.x to 7.0.1

 

 

So, kindly advise the cause this to happen and what is the solution of such issue.

 

 

Thanks

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you may be better off opening a ticket with support (or Reseller Support if you have your WHMCS license from elsewhere) - I could hazard guesses as to possible causes, but letting WHMCS take a closer look at your setup might reveal the cause... perhaps an addon is causing the issue. :?:

 

btw - you can run v7.2 using PHP 5.6 - i've ran the dev using both 5.6 and 7. :)

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Thank you for fast replay, My GM want to wait tell tomorrow to see what will happen with the cron job before I open a ticket.

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