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Support Ticket attached image view problem in admin panel

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I need some help regarding support ticket attached image problem in admin panel.


A client able to attached an image with support ticket when they open ticket from client area but problem is as a admin when I'm try to open those support ticket & try to reply. When I to reply & click on attached image to view, it's taking me login page.


But without attached image support ticket system working fine.


I can't understand what was the problem occurring after attached images.



Please check attached file for screenshot





Someone please help me

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it might be worth reading the thread below to see if it helps...




also, if you are still using v5.2.12, there was a patch posted to fix this issue - if you are using a later version than v5.2.12, the patch should already be included...



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