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ozfrontiers

Email received to admins when ticket is opened

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The email received by the admins/support staff when a ticket is opened does not contain any information to identify who the customer is!

 

When a customer opens a ticket, currently we receive the following email:

 

A new support ticket has been opened.

Department: Technical Support

Subject: Sendmail/Qmail enquiry

Priority: Medium

 

<message ommitted>

 

<link to our whmcs admin>

 

--------------------------------

 

So basically we have to login to WHMCS to see who the owner of the ticket is, I thought something like this would be in the email templates, however the email templates does not contain this email which is sent to the admins/support staff.

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I had something like this happen to me, but it showed two of my logo images instead of any text. I simply re uploaded all the files and it worked. Hope you get it sorted.

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No thats not what I mean.

 

Here I'll show you an example of an email the Admins and Support Staff receive when a customer opens a support ticket on our WHMCS installation.

 

From: Ozfrontiers [xxxxxx@ozfrontiers.com.au]

Subject: [Ticket ID: XXXXXX] New Support Ticket Opened

 

A new support ticket has been opened.

Department: Technical Support

Subject: Email Problems

Priority: Medium

 

Hi Support, please help me with my email....

 

You must login to the administration area to respond to this ticket.

 

http://xxx.ourwhmcsinstallation/admin

 

--

 

 

Thats it, no customer name, no email address of the submitter. Now the only way for me to know which of our customers has lodged this ticket, I will need to login to WHMCS and view the support tickets list. I should be able to know who this customer is without having to login.

 

Something needs to be added under the Department, Subject, Priority section which tells you Customer: [CustomerName]

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