This is a bit of an interesting problem. My currency is in South African Rands. It seems that the WHMCS system is allocating credit to the client where credit is not due!
I'm not sure how to fix this now. Is this a bug or is it something I have done wrong in the process? or what?
Package A costs R649 per year for 3GB
Package B costs R999 per year 5GB
Client orders Package B on 1 January with an annual billing cycle for R999
In June, we announce a price increase and storage allocation increase due to the cPanel price hikes changing the package costs and structure to the following:
Package A costs R999 per year for 5GB
Package B costs R1299 per year for 10GB
Naturally, I ran the Bulk pricing updater to issue the new pricing on all the packages and updated the packages on cPanel to reflect the new storage allocations.
The client understandably decides to downgrade his account because he doesn't need the extra 5GB for the extra cost.
This DOWNGRADE action has now resulted in a CREDIT of R42.10 on the order placed to downgrade the account.
I am trying to wrap my head around the maths as to why this would be the case because the cost that the client originally paid was R999 and the NEW price on the downgrade is ALSO R999.
We implemented it like this to minimise the cost impact if clients decided to downgrade but it seems that the system is ANYWAY giving the client credit wher credit is not due!
Any advice would be well received. 🙂
I am new to whmcs and am currently customizing my whmcs interfaces.
There is one thing I want to change in add contact page is the phone number field. I don't want it to be 88123456. Can I change it?
It is not in language files. Where can I find this and modify it?
Any solution and answer would be great.
PS: attached SS
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