Hi everyone, sorry for the noob question.
I noticed after a customer notified me this, that last year, the domain didn't sync and was marked as expired, so the new invoice was generated only for one service and the domain was not charged.
For now, I manually marked it as active because on her profile was "Expired" but on Resellerclub, the domain is still active and being used and also tied to the same customer.
So my question would be, what can I do so after I manually renew it this year, it also starts to be a billable item for the customer from now on as it was before something happened?
Thanks in advance!
Good morning community
How do I make all the services to be renewed appear on the "Customer Invoice"?
In all "Customer Invoice" emails I only see that the hosting service appears and does not add the domain, both services were purchased the same day.
The domain renewal is sent in different mail.
I will greatly appreciate your help
I came back again. Can someone help me with my system.
What happened is..
We sell yearly service. Let's say client bought service 01/04/2018
And his next due date is 31/03/2019.
Now system generate invoice on 15/03/209
But he didn't paid.
He decide to pay on may..
I knw the service will be suspended. But it's not a problem.
Now if he pay on may .. I see his next due date will be 31/03/2020 not 01/05/2020
So he is loosing a month when he didn't used the service in April.
Can we have a hook to update the next invoice date the customer paid+365 days?
Please help me
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