Jump to content
Sign in to follow this  
WN-Ali

Ditching Kayako to switch Support to WHMCS?

Recommended Posts

Who has ditched kayako's ticketing system to just use the built-in helpdesk in WHMCS and provide their users a simpler one login experience so they do not have to keep going back and forth between kayako and whmcs.

 

For the admins/support staff, it helps you view client details in one place as well for faster support.

Share this post


Link to post
Share on other sites

I'd like to, but the built in helpdesk wasn't quite enough for my needs, though the last time I tried it was a while back. Haven't read about any major changes, so I assume there haven't really been any. I have it integrated with the login share, so that helps make it easier for clients...but can't really upgrade to the newer Kayako either, so long term probably means moving to a different solution.

Share this post


Link to post
Share on other sites

Hi,

 

We're considering this, though hoping WHMCS fix the piping issue we've seen with HTML emails from Outlook 2010 where it seems to add lots of extra BR tags to the imported text spacing the ticket content out far too much.

Share this post


Link to post
Share on other sites

There's also ArcticDesk which is getting a new major version out very soon.

 

We will definitely be converting from built-in helpdesk. WHMCS is a billing system, the support part is just an extra.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

×

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated