Jump to content
Sign in to follow this  
RedSec

Problem with cron job and Pending Cancellation

Recommended Posts

Hello all,

 

i 'have problem with my whmcs system. For 3 week , my automatic terminated accoount for pending cancellation in whmcs dosen't works.

 

I try to launch manually this cronjob but invoices is genereted and send by mail, but no terminated account work.

 

Do you have a idea ?

 

Thanks in adavance and sorry for my english.

 

My version is : 5.03

Share this post


Link to post
Share on other sites

Hi,

Please review Utilities > Logs > Activity Log and ensure you see a number of entries beginning "Cron Job" each day. The final entry every day should be "Cron Job: Completed".

 

* If you see no Cron Job entries at-all this means you have not configured your automation cron correctly, you must do this per our installation instructions. The relevant documentation can be found at http://docs.whmcs.com/

 

* If you see some Cron Job entries but no "Cron Job: Completed" entry this suggests the cron is being terminated prematurely by your server. Please increase the memory_limit setting in your server's php.ini to 64M or 128MB which should easily be sufficient. Then see if things improve and you start getting the cron job report again over the next few days.

 

* Finally, if you see some Cron Job entries but none after "Cron Job: Running Usage Stats Update" your cron is getting stuck at the Usage Stats Update stage. The most likely cause of this error is that you have an old server in Setup > Servers that is no longer available.

 

To resolve this, you should update or remove any inactive or offline servers from Setup > Servers so that they can all be connected to successfully. Or alternatively Update Usage Statistics can be disabled under Setup > Automation Settings.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated