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Stay AWAY from scriptinstallation.ca

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Stay AWAY from scriptinstallation.ca

 

I want to share my experience with scriptinstallation.ca. after sending the money via paypal to his account for WHMCS integration with a theme and he stopped reply to my ticket. even he is online the hole time.

http://forum.whmcs.com/member.php?u=23954

http://www.webhostingtalk.com/member.php?u=47517

 

 

I sent the money on 08/11/2010

his last reply was in 13/11/2010 03:40

 

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Edited by multisoft

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The above web address contains a malware threat. DO NOT VISIT!

 

File infected is:

<script src="templates/phe/js/bluz.js"></script>

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I have to second the OPs complaint. Paul probably does a fine job if he can actually make the integration work. However, if he has any trouble with it, you can forget it. He doesn't even want to communicate or refund your money.

 

I ordered a WHMCS integration on 3/2/2012. I'm the type of person who doesn't like to underpay, and I thought Paul's quote was too low for the work, so I paid him more than double what he asked. I even told him to let me know if he needed more than that--I know integration work can take time and I am NOT a cheapskate.

 

I've gotten nothing but excuses, and it's been 10 days with no response since my last update to the ticket I have open with him about the work.

 

I hate to be one complaining about a vendor on a public forum, and don't do it until it's a last resort. If anyone wants to view the entirety of the discussion I've had with Paul about this project, I have made a quick (and unfortunately ugly due to formatting) PDF print of the ticket here.

Edited by Troy

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I hate to hear stuff like this because all it take is a couple of bad eggs and the whole industry gets a bad name. No matter what industry your in, it is so hard to get customers in the first place. Then you have to make up for the downfall of others, they dont pay for it, we do.

 

I personally think that if someone conciously and purposely rips off or takes advantage of any customer their name should be shouted from the rooftops and placed on every * board their is, to run their #ss out of business for good.

 

Im not saying there are not legitimate times that as a freelancer you can actually fire a customer, we all know that sometimes customers can be a royal pain in the you know what. Especially in this industry where they typically don't respect what we do. Most of them think its so easy to do this stuff when in fact most of it is not. Just like any industry there are easy jobs and really mind boggling pull your hair out "why doesn't this work" jobs. But the customer never sees that part of our job, they just see the finished product and many times what shows on the screen may be simple but the process behind the screen can be at times very very complex.

 

So what im talking about here is someone that intentionally steals from a customer which from what i am reading is what this guy is doing. And in that case yes he needs to be shut down and put out of business in my book.

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Paul has done many integrations for me and many more without any problem. why call him a * if he fails to complete 1 integrtaion on time.

 

http://www.webhostingtalk.com/showthread.php?t=1143726

 

http://www.webhostingtalk.com/showpo...16&postcount=5

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http://scriptinstallation.ca/testimonial

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I wouldn't (and didn't) call him a * myself, and wouldn't advise others to. I'm sure he's not. He just doesn't seem to have the capability to complete my integration after 7 weeks, won't communicate, and hasn't refunded my money. As soon as he refunds my money we'll be square (but I certainly won't recommend him after this fiasco.)

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I wouldn't (and didn't) call him a * myself, and wouldn't advise others to. I'm sure he's not. He just doesn't seem to have the capability to complete my integration after 7 weeks, won't communicate, and hasn't refunded my money. As soon as he refunds my money we'll be square (but I certainly won't recommend him after this fiasco.)

 

this is the comment i was getting at which is false.

 

I personally think that if someone conciously and purposely rips off or takes advantage of any customer their name should be shouted from the rooftops and placed on every * board their is, to run their #ss out of business for good.

 

 

So what im talking about here is someone that intentionally steals from a customer which from what i am reading is what this guy is doing. And in that case yes he needs to be shut down and put out of business in my book.

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Yes, you have created a partially working theme. I doubt that anyone other than me cares to dig into this deeply, but our entire history of communications can be seen here, and I reported very early on that the menu wasn't working properly. I asked you to pull the WHMCS v5 menu into this theme, but the menu doesn't work properly in the following ways compared to the WHMCS v5 theme:

 

1. Drop down menus don't have rounded bottom corners.

2. Drop down menus for rightmost menu option is not right aligned to the edge of the menu bar.

3. Drop down menus don't have dividers where appropriate like the v5 menu.

4. Drop down menu item hover behavior is nothing like the v5 menu.

 

Aside from that there are other interior page problems that are reported in our communications.

 

So what we have here is a partially working integration that I doubt anyone would want to put into actual use, since it's incomplete and visually problematic. It would be completely unprofessional of me to try to use the theme in its current condition. Drop down the rightmost menu and tell me that's acceptable to roll out--does anyone think it is?

 

You yourself admitted on 3/28, after two weeks of NO COMMUNICATION (I asked you once each week what was going on with no response), that quote "this menu is a headache! lol. don't suppose you'd want a different style?"

 

If you can't do the work, you should issue a refund. Do that and we're square. You've suggested a partial refund in our ticket finally after I started posting about this, but why should you keep any of the money if you can't complete the job? You expect me to pay for a partial integration? I don't see anywhere on your site where you're advertising incomplete integrations.

 

Or, as I said in our ticket this morning, if you can actually complete the integration in the next 24 hours, I'll be happy with that.

 

Is either of those options unreasonable, now that it has been 7 weeks since I paid you MORE THAN TWICE what you asked for because I wanted to make sure you were adequately compensated?

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scriptinstallation.ca did a few hostbill integrations for us and we were more than pleased with the results, even if they did take a day or two longer than quoted.

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I dont want anyone to take what i said out of context here. I am not calling anyone a * i am saying by what is being said it appears that this person doing the work either cant do the work as promised and refuses to issue a refund, or does not have the proper customer service skills for this industry and as stated before

 

by Troy

I have to second the OPs complaint. Paul probably does a fine job if he can actually make the integration work. However, if he has any trouble with it, you can forget it. He doesn't even want to communicate or refund your money.

 

You can slice it any way you want to slice it, but in my book if you cant do the job or dont want to finish the job and offer no communcation or refund because the job is not done as promised, that is stealing folks.

 

As he said refund the money and your square, youll not only help to save your reputation that the accusations are indeed false and unfounded or keep the money and suffer the consequences of a bad reputation in the industry. You run your business paul however you see fit, it is your business. But again if you can do the job, do it. If you cannot then give the customer their money back. It is the right thing to do.

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I just looked at https://scriptinstallation.ca/billing/index.php?systpl=testx.

 

@Troy, you're right about that menu. It's horrible.

 

Go talk to Jack at zomex.com. I've personally used his services and purchased many of his templates in the past. I've communicated with him quite a bit as well. Very talented young man and he's honest.

 

Oh, nothing in this for me either. I retired at beginning of the year and just hang around these days.

 

-Roger

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I would agree that it is a *. We ordered their highest package which included free updates when WHMCS was upgraded. After opening an upgrade ticket we didn't receive any response for 3 months and then our account was deleted.

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Im assuming ca means they are in canada, i wonder if you can file a complaint with the feds and they can somehow get the site shut down and get charges against them or at least put them out of business for awhile.

 

It is so unfortunate that people have to do business this way. If it was me i would be writting a very pointed letter to the federal marshals about what they are doing. Im sure if they get enough complaints the cyber crimes division might get involved.

 

Just wanted to update and say yes i am an optimist and hope they would get involved but they prob will just say buyer beware. Who knows.

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Im assuming ca means they are in canada, i wonder if you can file a complaint with the feds and they can somehow get the site shut down and get charges against them or at least put them out of business for awhile.

 

It is so unfortunate that people have to do business this way. If it was me i would be writting a very pointed letter to the federal marshals about what they are doing. Im sure if they get enough complaints the cyber crimes division might get involved.

 

Just wanted to update and say yes i am an optimist and hope they would get involved but they prob will just say buyer beware. Who knows.

 

what a load of rubbish, they are well respected on this forum and on many other forums like WHT.

so if you fail to provide someone service on ONE occassion should then contact youur local authorities and have you shut down. i susppect you are one of pauls competitors trying to stir up trouble.

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That's all i got to say as whmcs forum is not my support system. I changed the menu as per request but despite the client being in a rush he has not replied yet.

 

As for the busy body durangod - keep up the slander and defamation and i will be the one writing a pointed letter to an attorney.

 

Thanks :D

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Paul, I've tried hard to NOT mischaracterize anything here, and would appreciate it if you would do likewise. I am not in a rush as you imply. I waited patiently for 7 weeks, with very poor communication from you, and virtually no progress after the first week. That isn't indicative of someone in a rush, is it? I didn't reply to your ticket updates yesterday (Saturday) because I was out all day at a soccer tournament with my son. If you want me to accept that you didn't answer my ticket for two weeks because you were taking time with your child on spring break, (which I didn't question by the way), then perhaps you can avoid mischaracterizing me as well. I will be responding to the ticket shortly.

 

Paul has made some positive progress on the theme, and I'll be happy to report its successful completion here, if and when that happens. I still feel it's a shame that I had to resort to reporting the problems on a public forum to get positive action, but I'll also continue to disavow the over-the-top remarks by some here. This is one incident, and not necessary a pattern worthy of what some have suggested.

 

At any rate, now that Paul is making efforts towards completing this project, I would request that folks leave this thread be, and I'll update it again once I've had a chance to work some more with Paul privately to get this completed.

Edited by Troy

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what a load of rubbish, they are well respected on this forum and on many other forums like WHT.

so if you fail to provide someone service on ONE occassion should then contact youur local authorities and have you shut down. i susppect you are one of pauls competitors trying to stir up trouble.

 

I guess good customer serviice or customer service at all is rubbish to you. And it certainly does not sound like this is an isolated case, we all have those, hell i have fired customers before told them to never contact me again because they were so abusive. If that was the case here then i would not have posted what i did. You think im new to the workings of business, think again i have been around the block.

 

I said what i said because this does not sound like an isolated case, it sounds like a habitual tactic to keep someones money for incomplete work. And no i am not a competitor, yes i do coding but i do not code templates, my coding is strictly in the software arena, so your wrong there as well, i am not a competetor but if i was i certainly would never have to stoop to what your suggesting to get business. I get business by my repuation for taking care of my customers not abandoning them when it comes to honest work for an honest buck. If i cant do that job i tell them and they get their money back.

 

Could it be that your are one of pauls friends defending him to the end even though what he is doing is so wrong. I am not here to fight with you, but i am here to call a sheep a sheep and from what i have read so far i dont feel im wrong. I have no vested interest in this other than im tired of people that do this time and time again to customers in this business and everyone thinks there is no recourse they just to just suck it up and take it.

 

Well wake up paul, you think you can take these customers for granted, think you can just walk away and say FY customer when you feel like it and keep thier money. I am not only a consumer as we all are, i am also in this business and i say to you people are not gonna take it. We all fight tooth and nail for customers and your just gonna give us all a black eye cause you want to be a lazy ass. If thats the case you dont deserve to be in business, and thats just how it is.

 

Again i have said ever time, if this is not the case then give them thier money back and do the right thing and we will see you are not who they say you are. But you just dig your own hole every time you do this and it will cost you one day.

 

The only reason i ever said anything was because of principle of the whole thing. Yes i might be a busy body when i see someone is being done wrong. Its my right to do so, and if your going to accuse someone of slander you better have a dang good case there buddy as nothing i have said is slander, it is my opinion that you totally suck as a business owner, as a business, and as a human being. That is my right to say so and as i said be very careful accusing me of anything but my opinion which is perfectly legal. So go ahead and write your letter to your so called attorney, im spitting in your face right now as we speak. Your such a joke.

Edited by durangod

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i was going to write a long winded response to your long winded response but decided not to since really its none of your business. I've seen your sites - maybe perfect your skills before bashing something you know nothing about.

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this was completed

__________________

 

Nice to see this was completed. Maybe we can put this thread to rest now. Finally.

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Agreed glad to put it to rest i made my point and glad to see it was completed, as long as the customer was given a completed job or their money back im happy for them. My last words on this is as far as my skills paul whats so funny is that my skills and customer service skills must be better than yours because i have no customer complaints and i sure dont have any on a public forum for which my customers have full right to do so. Funny how that is. Makes me wonder why it came to a head in a public forum in the first place when it really should have been handled way before hand, that says alot about how you do business in my book. And how you made the customer feel they had no other choice. I will put my testimonials up to yours anytime any day.

 

I may not know flash or other languages that might be required to make a nice template for whmcs, but i know how to take care of people and that is how i do business. And i know if i did decide to get into doing templates (yes i know php) then i could blow your doors off. But that is not my area that i function in and i have no intention if getting into that business.

 

Im done.

Edited by durangod

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Nice to see this was completed. Maybe we can put this thread to rest now. Finally.

 

That's an old response that has nothing to do with the current issue, which is mine and is still incomplete. I did, however, note that Paul has been making progress now, and that I'll be happy to report here once the integration has been completed.

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