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Spam support tickets


cocabean

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Spam filtering on your mail server? :roll:

 

It is not my email, it is the support ticket system that it is getting spammed.

 

I know WHMCS has "Support Ticket Spam Control"

 

But each time it is a different sender, different subject and different phrase so I don't know what I can do.

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  • 7 months later...

i get these same emails. only to my support tecket system. i had an idea on how to stop this but dont know how to do it or if it can be done.

 

all the subjects have a "# " befor all the random letters.

 

is their a way that you could use a wild card in the whmcs spam control filter to stop all emails with a " # " in the subject from getting though.

 

also most of the email address end in " .jp " ??

 

just an idea dont know if it can be done :idea:

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I am also getting these spam emails, at least 5 a day, via support tickets via whmcs.. something needs to be done about it, I believe it's a new bot out there. catcpha isn't any good as, you need re-catchpa my buddy created the code to get past catchpa which is rather neat, but annoying for most people.

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  • 5 months later...
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It is also starting to annoy me and my staff now, and no they are NOT coming in via email, they are actually manually visiting the contact link and submitting a ticket and we can't go blocking every single email/ip subject used by them...

 

Time for a better Captcha selection me thinks...

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If you really want to throw a spanner in the works, there is always solve media http://www.solvemedia.com/ :-P

 

What might be better at some point could be a system that allows a choice so WHMCS users can use something of their own choice so they are not forced to choose between a basic one or ReCaptcha for example

Edited by Ashley.S.
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  • 1 month later...

I've been seeing this same kind of spamming but at least in my case there are a couple of points that make it especially difficult...

 

If you look close you'll notice they're being submitted as sales tickets. In my case I only take support & sales tickets from existing customers so I'm forced to assume these are coming from the pre-sales page which is obviously for people who can't log-in.

 

It is specifically just this one pre-sales contact page which should be able to have some kind of security feature enabled...

 

Also, I don't know what's up with all the people who make stupid remarks like "block the IP address" but since nobody else has bothered to respond to them: Infuriatingly, each message is always from a totally different IP address. Usually a totally different network, spread across many countries.

 

The subject of the spam I've been getting doesn't have the # symbol in it and in fact every single part is totally randomized. :-(

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I'm not sure if it's a bug in v5.0.2 or intended behavior, but the reCaptcha doesn't display on the domain checker until AFTER the user has clicked a button. Then there's an error message, as if they've done something wrong.

 

At this point I'm willing to deal with a little more spam (most as submitted by humans hired to do so, rather than bots) in order to not piss off and annoy potential customers.

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  • 3 weeks later...

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