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davet posted a topic in Troubleshooting IssuesI have a CDG Commerce Merchant account using Quantum Gateway. Recently I've had a few customers contact me about their card on file is missing and they had to re-add it. I thought that maybe their cards expired but checked my merchant account. I checked their recent payments and their cards did NOT expire. I also checked the Secure Vault within Quantum Gateway and I do see a profile for each customers. Any ideas why their cards were removed from WHMCS? Is there a way to re-add it to WHMCS, or re-link it to the card in Secure Vault without requiring my customers to re-add the card themselves?