Jump to content

Search the Community

Showing results for tags 'analytics'.

More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • WHMCS Beta Program
  • The latest WHMCS Release
    • WHMCS 8.6 Release Board
  • The Latest from the WHMCS Team
  • WHMCS.Community
    • Community Announcements
    • Introduce Yourself
  • Using WHMCS
    • Pre-Sales Questions
    • Admin & Configuration Questions
    • Installation, Upgrade, and Import Support
    • Using WHMCS
    • Troubleshooting Issues
    • Vendor Discussions
  • WHMCS Showcase
    • Showcase Your Site
    • Share Your Best Practices & Tips
  • Developing & Extending WHMCS
    • Third Party Add-ons
    • Service Offers & Requests
    • Developer Corner
    • Building Modules
    • Share Ideas for WHMCS Modules
  • Community Competitions
    • News, Announcements & Blogs from WHMCS
    • Competitions
  • General Discussions
    • General Discussion
  • General Feedback & Assistance
    • Feedback
    • WHMCS.Community Tips & Tricks
  • Third Party Developers's Topics
  • Turkish International Discussions's Topics
  • Russian International Discussions's Topics
  • Spanish International Discussions's Topics
  • Portuguese International Discussions's Topics
  • French International Discussions's Topics
  • Italian International Discussions's Topics
  • German International Discussions's Topics
  • WHMCS Brasil's Topics
  • WHMCS Brasil's Tópicos
  • ModulesGarden Club's Topics
  • Hungarian International Discussions's Segítség
  • ThemeMetro Club's Topics
  • WHMCS Services Club's Topics
  • WHMCS Global Services Club's Topics
  • Katamaze's Free Scripts
  • Katamaze's Module Support
  • Zomex Club's Topics
  • 0100Dev Club's Topics

WHMCS Version

  • V8.6.x Hotfixes
  • V8.5.x Hotfixes
  • V8.4.x Hotfixes

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start



About Me

Found 3 results

  1. Whilst GA4 is relatively new, I'm surprised to not be able to find much talk, let alone any references, on how to include the necessary data layer events within WHMCS' order form template files. What little I have found is so very out-of-date and no longer applicable (that I can see, anyway). So, looking at https://developers.google.com/analytics/devguides/collection/ga4/ecommerce#purchase as a starter, I can't work out how to include this example (including the example data, as I want to see it working) in /orderforms/standard_cart/complete.tpl. Then, of course, is ensuring that my order-specific data replaces that of Google's example. So, the short question here is - how do we include Google Analytics events within WHMCS template files? Has no-one here done this (recently, so that it is still relevant to WMCS v8 and/or GA4)? I don't suppose @brian! can offer some insight here? As always, thanks for any help provided.
  2. Today we are pleased to announce Lara Session rePlayer (beta) for WHMCS ! Have you ever wondered what experience your clients receive when visiting your website ?!, what errors do they face ?!, how do they navigate your website ?! All these questions and more can now be answered, as this plugin will allow you to record and re-play their entire session, as if you were sitting with them while they navigate your website ! See what confuses them, what attracts their attention and much much more. To make that happen, we blended the power of rrweb opensource recording software and WHMCS, and the Lara Session rePlayer was born. The plugin comes with a lot of exciting features, including but not limited to : Works with any WHMCS client theme. Complete logging of errors and debug events. Record all sessions or limit the number of recording per day (to save disk space). The ability to limit recording size and length (to save disk space). Fully automated clean-up system, to delete old recordings (to save disk space). EU GDPR compliance, by only recording sessions after a consent cookie is set by the user (i.e., after accepting your website's cookie and privacy policy). All recorded sessions will be stored locally on your server, so no user data will be shared with 3rd parties. The ability to mask all inputs, to protect users' privacy. The ability to ignore recording certain input fields by type, name, class or id. Testing mode, where only sessions by logged in admins will be recorded. We are in a closed beta stage, currently testing the plugin and getting feedback from selected beta testers, before releasing the final version. We welcome any feedback or feature request, to make Lara Session rePlayer the one stop solution for recording WHMCS sessions. If you would like to join our beta testers, please open a support ticket at : https://clients.xtraorbit.com/submitticket.php?step=2&deptid=2&subject=Lara-Session-rePlayer-Beta-Tester The beta tester program is only available to our current active customers. If you don't currently have an active account with us, feel free to post your feedback or feature request in this post. You may watch the demo video of the plugin here : Main Screen : Settings Page : Have a lovely day !
  3. Feature Spotlight: Customer Retention Time Today we're going to be looking at the enhanced Customer Analytics available in WHMCS 6.2 and in particular, a new report designed to give you information and statistics on Customer Retention Time. What is Customer Retention Time? Customer Retention Time is the length of time a customer remains active with you. The number of days between the day they signup, and the day they leave. WHMCS 6.2 introduced the storing of cancellation dates for every product, service and domain, along with a new report that calculates and displays the average customer lifetime for each of your products and billing cycles. Why is Customer Retention Time a useful statistic? Knowing how long your customers stay with you is an important analytic for any business. It can help identify issues sooner, allow you to calculate average customer revenue, plan marketing campaigns and more. In short, it's a very useful aid that provides you metrics to help your business succeed. Let's take the scenario of planning for a marketing campaign. Knowing and understanding your cost per acquisition (CPA) is a key factor to measuring the success of the overall campaign. But perhaps equally as important is knowing how much you stand to make. By better understanding that, you can use it to work out what your cost per acquisition figure needs to be to make a profit. That's where the new analytics in WHMCS 6.2 come in. A Marketing Scenario Let's say you charge $10 per month for a shared hosting account and the new analytics tell you the average customer stays on this plan for 9 months. You have a server that costs $200 per month that you host 100 clients on, giving you a $2 per month cost for the resources the customer is using. Factor in any other costs, such as the average cost of support a customer uses and you have the profit for that plan. Let's say for our example the profit is $6 per month, for a period of 9 months, giving us a total profit of $54. This tells us we should be looking to achieve a cost per acquisition of no more than $54 for the campaign to be profitable. These statistics coupled with the Link Tracking feature to track your conversions provide you with a powerful set of tools for running and determining the results of your marketing efforts. How do I get started? For all products, services and addons, you'll find a new field labelled Termination Date. This is set automatically whenever products are cancelled, but you can manually adjust it should you require. For domains, the expiry date is used. Worth noting that all products cancelled prior to 6.2 will assume the last next due date as the date of cancellation. The new report can be found under client reports with the title "Customer Retention Time". Summary No one knows your business better than you and with the new Customer Retention data in WHMCS 6.2 you have more information available to analyse patterns in client behaviour and revenue, helping you make better business decisions. Thank you for reading!
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated