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  1. With Black Friday just around the corner, you can already start the shopping spree a few days ahead and grab any product in our marketplace at a huge 25% discount, all thanks to the recently begun Black Weeks sale! Not sure where to start? We’ll make it easy for you:1. Proxmox VE modules for WHMCS 3.6.0Take a look at the just upgraded Proxmox VE VPS For WHMCS and Proxmox VE Cloud VPS For WHMCS! The 3.6.0 milestones have already been enriched with support for Proxmox VE 7.3, out just yesterday. So what else can you do in these latest versions of our products? Empower clients to attach their servers to previously created network interfaces. Reconfigure network without using the "Change Package" tool. Generate IPv4 and IPv6 addresses, as well as IPv6 subnets far easier, owing to the refreshed IP Management section of Proxmox Addon. Assign IPv6 subnets directly to the clients’ virtual machines. In the total of 10 new features, you will also find impeccable support for WHMCS V8.6 and PHP 8.1. Let’s make this release even more appealing - you can now get Proxmox VE Cloud VPS For WHMCS at a special discount, on top of the Black Weeks price cut. How great does that sound?Read more about Proxmox VE modules for WHMCS 3.6.0!2. Next share of modules equipped with WHMCS V8.6 compatibility!Our developers have been making every effort to bring all products up to speed with WHMCS V8.6, ever since its promotion to General Availability. Out of all outcomes released as of late, we’d like to highlight two particularly unique ones:Resellers Center For WHMCS 3.11.0 with a mind-blowing number of 13 new features, greatly extending the capabilities of your resellers!Cloud Billing For WHMCS 1.3.2 supplying the already vastly innovative customer billing management model for AWS, Google Cloud and Microsoft Azure services with a new cron parameter and crucial improvements!So how many modules have joined the official support list? Take a look below: Client Area Designer For WHMCS – v1.1.12 Client Profile Viewer For WHMCS – v1.8.4 cPanel Manage2 For WHMCS – v1.5.9 DigitalOcean Droplets For WHMCS – v1.7.2 Hosting Quota Notifications For WHMCS – v2.0.13 Payment Gateway Allocator For WHMCS – v1.2.2 Plesk Key Administrator For WHMCS – v1.4.2 Proxmox Mail Gateway For WHMCS – v1.0.2 SolusVM Extended Reseller For WHMCS – v1.4.2 Need Custom Software Development For Your Business? Get Your Free Quote Now! Specially for you we will adapt an application and its design to your own needs, create a new module or even a completely new system built from scratch!
  2. 1. Email Notifications Organizer For WHMCS - 25% OFF!Our team never misses the opportunity to enhance an already existing product, but creating a fresh piece of software entirely from scratch is especially rewarding. Let’s welcome another member of our marketplace – Email Notifications Organizer For WHMCS!Now you can introduce a whole new level of convenience to your clientele, by sending them data from multiple email notifications about unpaid invoices or expiring domains in the form of single messages. You will be able to set a custom template and delivery time for such notifications and see summaries of blocked and delivered emails for a chosen time period. Quite extraordinary, isn’t it? You'll optimize the usage of your server resources and immediately notice extra space, not to mention the reduced carbon footprint of your entire enterprise.It’s also been equipped with support for the latest WHMCS V8.6 and PHP 8.1, so go ahead and add a unique boost to your business now at a phenomenal 25% discount!Read more about Email Notifications Organizer For WHMCS!2. Another Set of WHMCS V8.6 Compatibility Updates WHMCS V8.6 has just been promoted to General Availability, meaning it’s now the recommended version for all installations and updates. Right after having heard the news, we’ve focused completely on equipping our products with impeccable support! Report Generator For WHMCS 4.3.0 with ACL is certainly a highlight, but let’s check what other products have also joined the official compatibility list of late: Client Area Popup For WHMCS – v1.3.5 DirectAdmin Extended For WHMCS – v3.9.1 Google Cloud Virtual Machines For WHMCS – v1.3.1 Hetzner VPS For WHMCS – v1.7.1 Product Feedback Center For WHMCS – v2.1.1 3. GoGetSSL For WHMCS 2.7.9We’re closing in on this week’s set of news by sharing one more update, this time to our completely free toolkit designed to supply your clients with SSL certificates – GoGetSSL For WHMCS 2.7.9. View the changelog and see what’s new!Read more about GoGetSSL For WHMCS 2.7.9!Need Custom Software Development For Your Business? Get Your Free Quote Now! Specially for you we will adapt an application and its design to your own needs, create a new module or even a completely new system built from scratch!
  3. I have active accounts that I do not want to be suspended and then deleted, how can I configure that and where should I do it
  4. 1. Client Area Popup For WHMCS 1.3.0 Did you know that pop-ups produce the CTR (click-through rate) that is roughly 6 times higher than that of banner ads? To put it in perspective: if an ad on the page gets clicked 5 times per 100 impressions, a popup ad would score 30 clicks - an impressive difference, doesn’t it? Our Client Area Popup For WHMCS will let you leverage this great potential with tools empowering you to compose customizable pop-ups visible across your system! Time to peek inside the module’s latest 1.3.0 release packed with further options related to effortless pop-up management: An even wider choice of pop-up styles to choose from. Animations making pop-ups either fade in or slide into any chosen spot of your page. A brand-new feature that limits the pop-up visibility to the logged-in clients only. Control over how many times each pop-up should be displayed in general or per client. The practical option for each pop-up to be hidden permanently. Keep your audience in the loop with Client Area Popup For WHMCS 1.3.0! 2. EasyDCIM v1.7.4 The folks at EasyDCIM have just announced a game-changing update of their platform rolled out with a purposeful mission of plugging the gap left by the quite scandalous demise of CentOS project. Some of the most prominent features this brand-new 1.7.4 version is packed with include: OS Installation For EasyDCIM v1.9.2 with the spectrum of OS templates further extended to include: AlmaLinux 8 CloudLinux 8 CentOS Stream 8 IPMI Integration For EasyDCIM v1.4.0 embracing revolution in the way IPMI proxy is handled owing to the transfer of servers to remote agents. See how EasyDCIM breaks new grounds in OS installation! 3. Below are the modules which also received an update during the course of last week: Kayako For WHMCS - v1.1.1 Payment Gateway Allocator For WHMCS - v1.1.15 Premium Support Tickets For WHMCS - v1.2.6 Product Linker For WHMCS - v1.3.13 Need Custom Software Development For Your Business? Get Your Free Quote Now! Specially for you we will adapt an application and its design to your own needs, create a new module or even a completely new system built from scratch!
  5. hello, i have a problem with suppor tticket when anyone try to open new support ticket in the end of page he need enter code to be sure that he is not spam this code is not working fine and not reload and not change and tried changer from general setting security but still the same
  6. Previous to 8.04 this did work.. I am not sure exactly how long ago.. in any case, when a guest attempts to submit a ticket I see the following error (publicly an Oops error): PDOException: SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'userid' cannot be null in ..../vendor/illuminate/database/Connection.php:464 Stack trace: #0 ..../vendor/illuminate/database/Connection.php(464): PDOStatement->execute() #1 ..../vendor/illuminate/database/Connection.php(664): Illuminate\Database\Connection->Illuminate\Database\{closure}('insert into `tb...', Array) #2 ..../vendor/illuminate/database/Connection.php(631): Illuminate\Database\Connection->runQueryCallback('insert into `tb...', Array, Object(Closure)) #3 ..../vendor/illuminate/database/Connection.php(465): Illuminate\Database\Connection->run('insert into `tb...', Array, Object(Closure)) #4 ..../vendor/illuminate/database/Connection.php(417): Illuminate\Database\Connection->statement('insert into `tb...', Array) #5 ..../vendor/illuminate/database/Query/Processors/Processor.php(32): Illuminate\Database\Connection->insert('insert into `tb...', Array) #6 ..../vendor/illuminate/database/Query/Builder.php(2771): Illuminate\Database\Query\Processors\Processor->processInsertGetId(Object(Illuminate\Database\Query\Builder), 'insert into `tb...', Array, 'id') #7 ..../vendor/illuminate/database/Eloquent/Builder.php(1403): Illuminate\Database\Query\Builder->insertGetId(Array, 'id') #8 ..../vendor/illuminate/database/Eloquent/Model.php(900): Illuminate\Database\Eloquent\Builder->__call('insertGetId', Array) #9 ..../vendor/illuminate/database/Eloquent/Model.php(865): Illuminate\Database\Eloquent\Model->insertAndSetId(Object(Illuminate\Database\Eloquent\Builder), Array) #10 ..../vendor/illuminate/database/Eloquent/Model.php(728): Illuminate\Database\Eloquent\Model->performInsert(Object(Illuminate\Database\Eloquent\Builder)) #11 ..../includes/ticketfunctions.php(0): Illuminate\Database\Eloquent\Model->save() #12 ..../submitticket.php(0): openNewTicket(NULL, NULL, '1', 'Test ticket', 'Help meee\n\n----...', 'Medium', '', Array, '', '', false, false, true) #13 {main} Next Illuminate\Database\QueryException: SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'userid' cannot be null (SQL: insert into `tbltickets` (`tid`, `userid`, `contactid`, `requestor_id`, `did`, `date`, `title`, `message`, `urgency`, `status`, `attachment`, `lastreply`, `name`, `email`, `c`, `clientunread`, `adminunread`, `service`, `cc`, `editor`, `admin`, `updated_at`) values (qpu888, ?, , 0, 1, 2020-12-16 19:17:13, Test ticket, Help meee I understand why the error (userid can't be NULL, it should be 0).. but despite testing with Six template, I'm stuck at this point. I have opened a ticket with WHMCS.. but not sure how soon they will respond. Any ideas?
  7. Restrict the access to support departments based on the products purchased by users. Define rules as follows. $department['1'] = array('45', '46', '10'); $department['2'] = array('85', '86', '10'); // Keep adding rules one per line The key of $department array (the [1] and [2] between square brackets) corresponds to the ID of the support department for which we are creating a rule. The value is an array() of product IDs required for access. In a in nutshell, the above configuration unlocks department #1 to users with product IDs 45, 46 and 10. Department #2 requires 85, 86 and 10. Here are few more things to consider: submitticket.php doesn't show restricted departments Access via direct link submitticket.php?step=2&deptid=2 triggers a redirect to submitticket.php Department dropdown lists only allowed department The same product can be used for multiple rules Pending, Suspended, Terminated, Cancelled and Fraud products are ignored Get the Code »
  8. i'm try to add new payment method "third party " it's ok i added to thw whmcs also the payment is redirected to the payment portal but when it's come back i get error knet.php
  9. 1. Making Headway Towards Full WHMCS V8.0 Support As you most probably know, WHMCS V8.0 currently enjoys the beta status, and the stable version is only a matter of time as well. This can only mean one thing - we have once again put all our modules on the examination table! We are already releasing on a daily basis new WHMCS V8.0 and PHP 7.4 compatibility updates so catch up with all the latest releases, and stay on the lookout for more upcoming ones! cPanel Manage2 For WHMCS - v1.5.3 DirectAdmin Licenses For WHMCS - v1.4.1 Discount Center For WHMCS - v1.4.8 DNS Manager For WHMCS - v2.14.2 EURid Registrar For WHMCS - v1.3.3 Hosting Quota Notifications For WHMCS - v2.0.7 Name.com Registrar For WHMCS - v1.2.3 Password Manager For WHMCS - v2.2.10 Plesk Extended For WHMCS - v3.4.3 Quotes Automation For WHMCS - v2.1.3 Servertastic SSL For WHMCS - 1.4.4 Social Media Login For WHMCS - v1.3.6 Support Tickets Allocator For WHMCS - v1.3.4 Support Tickets Filter For WHMCS - v1.1.9 Unban Center For WHMCS - v2.3.2 WordPress Manager For WHMCS - v1.5.2 Browse the Complete Support List! 2. EasyDCIM v1.7.0 Release With the announcement of an all-new 1.7.0 version, EasyDCIM has once again hit the sweet spot by implementing a multi-purpose monitoring toolkit. This eagerly-welcomed feature simplifies greatly round-the-clock supervision of all devices and network ports, thereby allowing you to run your business without any risk of technical failure. This landmark event also includes the introduction of a brand new gear to a diverse collection of EasyDCIM-oriented modules. Advanced Monitoring For EasyDCIM has been designed to further extend the choice of actions to be performed within the area of monitors management. We also specifically recommend you check out the new mechanisms of system notifications, revisioned in such a way that you will never again miss any crucial change in the operation of your data center. Work Smarter Not Harder with EasyDCIM v1.7.0! Need Custom Software Development For Your Business? Get Your Free Quote Now! Specially for you we will adapt an application and its design to your own needs, create a new module or even a completely new system built from scratch!
  10. WHMCS Secure Credentials is a free add-on module that will provide a secure area for your customers to share sensitive information with your support team. Most WHMCS users use a simple text box for users to enter details about their services, this looks unprofessional and does not promote your business as caring about your user's data. With WSC Free & WSC Pro, users can enter details into the secure form. The details are then encrypted and held in your database. You can use the dedicated form to search for the user's login credentials by using the ticket number at which point they will be decrypted and displayed to you or view your customer's sensitive information directly from the WHMCS ticket interface. The end-user can choose to remove the details or, once the ticket has been marked as completed and closed the module will remove the details from your database automatically. Key Features WSC Free - Ideal for Web Host's Professional design, no more text boxes for important information Customers can add FTP, SSH, cPanel, WHMCS and .htaccess information Credentials are fully encrypted in your database Clients can update the credentials given at any time Clients can withdraw access by deleting the credentials given Support team members can import credentials and attach them to tickets All button text can be changed to suit your needs (please note the form fields cannot be edited. They can in WSC Pro) Easy editing of buttons via the template files (modified files included) Search for credentials using the ticket number Credentials are removed from the database once the ticket is closed Admin notification via log when a customer submits, updates or deletes credentials View customers credentials on support tickets WHMCS v7.X IonCube Loaders V10 PHP 7.2 Demo *Frontend / user demo - shorturl.at/bsDER *Backend / admin demo - shorturl.at/dfsxL Install Instructions https://docs.dev.gb.net/display/WSC/WSC Get It Free https://www.dev.gb.net/clients/cart.php?a=add&pid=2 Demo is of WSC Pro, not all features included in the free version.
  11. Good morning, how are you all? This time I have a small problem from days ago as indicated by the title of the topic, my WHMCS system is not sending emails to the corresponding clients (payment notice, email verification, password change, new clients and many more). I have searched the community if there is a related topic and I will not get it who can give me a hand? Note: I have already reviewed the email platform in the cPanel and everything is fine, the main email sent and receives emails, password and configuration of the same, I think the problem occurred with the last update of the system
  12. Every once in a while we get a customer that I guess just likes contacting us and send 50-60 tickets a month, several are the exact same question we have no control over. It's flattering but also border line abuse. Can we limit this? Not the email tickets but normal where you open the ticket from the account manager.
  13. Is there any way to setup the default WHMCS Support Module billing due-dates for invoices generated? Currently when selecting "create on next cron run" the invoice is generated with a due date that is one day before the invoice date (ie: invoice created 1/1/2019, due date 12/31/2018). Few sidenotes/related things - this due date before invoice date issue also seems to break the auto-cc processing from happening - would be nice if the billing entry auto-applied the ticket number and link by default
  14. We are currently using Desk.com for our support system. We would like to start using the built in WHMCS support system and was wondering if it would be possible to import the ticket history in Desk.com into WHMCS? Per their support article, https://support.desk.com/customer/en/portal/articles/2926873-how-to-export-your-desk-com-data?b_id=16915 there is an API or you can request a CSV download of all the data. You can get a sample of the CSV data here: http://desk-wow.s3.amazonaws.com/services/full_site_export_sample.zip I would also consider a way to just keeping this data in a some other form that would be searchable or index-able to be able to find old history if importing this data into WHMCS is not feasible. Any ideas on a solution that might fit that option? Thanks in advance! Best regards, Eric
  15. i have a client i support with about 100 employees, i would like to either allow support emails sent from their domain to show up in the support tickets for that client create a support department that will only process emails from their domain. i saw a feature request that was similar but had a few more requirements. anyone know of a way to make this happen or an add-on in the marketplace that would work? i dont need them to be able to login and view tickets, just submit requests to the ticketing system via email Thanks. Sean
  16. With so many companies using the status. pages, and being resellers of many of those products, I'd like to know if anyone has been able to render various status pages into their support portal? Looking for some ideas on implementation for something like this. To me this would cut down on some tickets or calls. and perhaps to "white-label" them: "Email Status" page "DNS/ Domain Status" Page etc etc
  17. ModulesGarden Support Tickets Limiter For WHMCS is a module that will come in handy for every WHMCS admin. It will allow you to control the access to your support and charge fees for creating tickets in certain departments. With Support Tickets Limiter For WHMCS you will be able to sell products and addons containing support credit points used for creating support tickets in specified departments. The module allows to set different prices for opening tickets dependent on chosen departments and even ticket priority. For instance, your clients will be able to order your product along with product addon containing certain amount of credits allowing to create 5 general tickets with medium priority or 3 tech tickets with high priority. That is just a simple example. How will you use the module in your business? Module Features: Add Support Credit Points Upon Ordering A Product Or A Product Addon According To Defined Rules Remove Support Credit Points Upon Ticket Creation Block Possibility To Create A Ticket When Client Has Insufficient Amount Of Support Credit Points Support Credit Points Stored Per Department - Support Credit Points From One Department Cannot Be Spent On Another One Admin Area Features: Define Required Points To Open A Ticket Depending On Department And Ticket Status Create/Edit/Remove Rules Enable/Disable Rules View Support Credit Points Owned By Clients Modify Amount Of Support Credit Points Owned By Clients Client Area Features: View Currently Owned Support Credit Points Per Department View Support Credit Points Required To Open Selected Ticket Rule Configuration: Rule Name Type Of Rule - Product, Product Group Or Product Addon Items Upon Ordering Which Support Credit Points Are Added Support Department - Define For Which Support Departments Support Credit Points Should Be Added Rule Billing Type - Support Credit Points Will Be Added To Client's Account At Each Billing Cycle Or Only Once Amount Of Support Credit Points To Be Added Rule Status Additionally: Multi-Language Support Supports WHMCS V5 and Later Are You Interested? ♦ Order Support Tickets Limiter For WHMCS Now! Do You Need More Information? ♦ Read More About Support Tickets Limiter For WHMCS Are You Looking For Complete Documentation? ♦ Visit Support Tickets Limiter For WHMCS Wiki Do You Want Us To Install And Configure The Module For You? ♦ Tick 'Support Tickets Limiter Installation Service' Field While Ordering The Product Check Out Also Our Other Products: ♦ Multibrand For WHMCS ♦ Rackspace Cloud Servers For WHMCS ♦ cPanel Manage2 For WHMCS ♦ DNS Manager For WHMCS ♦ cPanel Extended For WHMCS ♦ Rackspace Email For WHMCS ♦ Rackspace Email Extended For WHMCS ♦ Advanced Billing For WHMCS ♦ WWD GoDaddy Domains For WHMCS ♦ DirectAdmin Extended For WHMCS ♦ Google Apps For WHMCS ♦ Parallels Plesk Panel Extended For WHMCS ♦ Zimbra Email For WHMCS ♦ cPanel Pack For WHMCS ♦ Zendesk For WHMCS ♦ Resellers Center For WHMCS ♦ Liquid Web For WHMCS ♦ Liquid Web Load Balancer For WHMCS ♦ Storm On Demand For WHMCS ♦ Storm On Demand Load Balancer For WHMCS ♦ Storm Servers Billing For WHMCS ♦ SolusVM Extended VPS For WHMCS ♦ SolusVM Extended Cloud For WHMCS ♦ SolusVM Extended Reseller For WHMCS ♦ eNom Email For WHMCS ♦ Proxmox VPS For WHMCS ♦ Payment Gateway Charges For WHMCS ♦ MX Registrar For WHMCS ♦ NIC IT Registrar For WHMCS ♦ IP Manager For WHMCS ♦ Domains Reseller For WHMCS ♦ Parallels Cloud Server For WHMCS ♦ Proxmox Cloud For WHMCS ♦ Hosting Renewals For WHMCS ♦ Report Generator For WHMCS ♦ Password Manager For WHMCS ♦ Product Linker For WHMCS ♦ DirectAdmin Licenses For WHMCS ♦ Parallels Key Administrator For WHMCS ♦ Domain Orders Extended For WHMCS ♦ Name.com Registrar For WHMCS ♦ DMCA.com For WHMCS ♦ EURid Registrar For WHMCS ♦ Liquid Web Private Parent For WHMCS ♦ Storm On Demand Private Parent For WHMCS ♦ Rage4 For cPanel ♦ Unban Center For WHMCS ♦ OpenStack VPS For WHMCS ♦ Asterisk VoIP Center For WHMCS ♦ Team & Task Organizer For Magento ♦ SoftLayer For WHMCS ♦ GPN DATA For Magento ♦ Advanced Synchronization For WHMCS ♦ Server Switcher For WHMCS ♦ Time Tracking Center For WHMCS Coming Next: WebsitePanel Extended For WHMCS Interspire For WHMCS Domain Orders Extended For WHMCS 2.0 Advanced Synchronization For WHMCS 1.5 CRM For WHMCS Multibrand For WHMCS 1.5 Domains Reseller For WHMCS 1.5 Autoscaling For WHMCS Would you like to know more about the upcoming modules? Ask on our Forums! Do You Need Custom Software Development? Specially for you we will adapt an application and its design to your own needs, create adequate addon, entirely new module or even a complete system! We can advise how to solve your problems or propose an optimal solution for your business. ♦ Contact Us Today! We will send you the quote, ETA and more details within 24-48 hours. For more information about our promotions, products and company activity visit our Forums, Blog, Facebook, Twitter, Google+ and YouTube ! ♦ Forums ♦ Blog ♦ Facebook ♦ Twitter ♦ Google+ ♦ YouTube
  18. hello i'm trying to accept an order as a test on whmcs but i get this error everytime. i've tried to clean database orders and try again, but it didn't work. "0 order(s) accepted successfully, but 1 order(s) failed (Order Number(s): 4). See the Activity Log for more information: System Activity Log" In system activity log: "Module Create Failed - Service ID: 4 - Error: (XID edavn3) The domain “hgghfghh.net” already exists in the Apache configuration."
  19. Hello, I have had my whmcs acct for a couple of years now, but havnt acted on using it. I was mulling it over again, but have a lot of pre-sale questions... I guess my biggest concern is,...is there a support phone number anywhere? I am having a hard time believing that a company this big (and charges) for their services (especially ones that take money ..anyways) would have a better support system in place for its customers? It can't really be, that this and an email is the only support mechanism..is it???? My next question would be, about payment processors....I don't really want to go the route of getting a full merchant account...(as they check your credit right???) - so I am wondering - I saw paypal (and all the different types) in the documentation as being compatible, but I am wondering if I try to set up recurring payments then I am assuming in this instance I would have to use paypal pro? Does anyone know if paypal pro is like a full blown merchant account in that they have to run your credit to get approved? Also, qould just the regular paypal or paypal express work? or no, because i want to be able to handle renewals, and subscriptions and I think only paypal pro does that... Also, I'd like to hear from people already using the system...if you all dont mind responding...but like how is the customer support? Do they respond in a timely manner? Are they helpful in fixing issues? This really scares me...I can picture in my head something going wrong, and not being able to get support for whmcs... What payment processors is everyone using? Having good experiences with? I need to find one, and I just don't know where to start... Thanks so much,
  20. So we have been loyal customers for many years now and have been paying a support fee that we really hardly ever use. Last year it was 44.95, now its $99. That's all in 12 months period. Thats more than double what it used to be. Dont you think thats a bit of an exorbitant price increase in a 12 month period ? Which i could put my prices up by more than double in 12 month. Just saying.... bit disgruntled and im pretty sure there are others out there feeling the same. Better use support more now that im paying more i guess
  21. Hey guys, I'm not sure if this is a bug or the way it's supposed to behave and instead there's just not a very informative UI, but here's what's up: A client, Ashley, has a master account and their developer, John, has a sub-account. John's sub-account is configured (confirmed from WHMCS admin UI) such that "Support" email notifications are enabled. When Ashley submits a ticket, John's sub-account should receive an email notification (from what I assumed from the Support email notification checkbox), but he does not. If John submits a ticket he gets email notifications about it, but again, when the master account does, he does not. The behaviour we're seeing right now is exactly how I would assume it would work if there were NO option to enable support ticket notifications in sub-accounts; any user (whether master or sub-account) that creates a ticket only gets notifications of updates to their own ticket. But the existence of an Email Notifications section for sub-accounts would have me believe that if a sub-account is configured to receive support email notifications, they would get notifications for all tickets under the entire client/master account regardless of who submits them. Can you confirm how that checkbox is supposed to behave? Is this a bug or expected behaviour? Thoughts on what I've written above about how I assumed this should work compared to how it actually works? Thanks! -Jordan
  22. Hello, I am trying out the WHMCS support module, over Kayako. I have set up the pipe correctly and ensured that my PHP is configured correctly. All of the CORRECT actions are happening: user emails request, ticket is received, email notification is sent to both the client and the admin. Unfortunately an INCORRECT action is ALSO happening. For each ticket submitted, a delivery error email is created: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: pipe to |/home/blweb1/public_html/billing/crons/pipe.php generated by [email]helpdesk@example.com[/email] The following text was generated during the delivery attempt: ------ pipe to |/home/blweb1/public_html/billing/crons/pipe.php generated by [email]helpdesk@example.com[/email] ------ PHP Warning: PHP Startup: Unable to load dynamic library '“/usr/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so”' - “/usr/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so”: cannot open shared object file: No such file or directory in Unknown on line 0 PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/memcache.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/memcache.so: cannot open shared object file: No such file or directory in Unknown on line 0 PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20090626/mailparse.so: cannot open shared object file: No such file or directory in Unknown on line 0 Action: failed Final-Recipient: rfc822;|/home/blweb1/public_html/billing/crons/pipe.php Status: 5.0.0 The action doesn't fail, it actually works great. Any advice on how to squelch this error?? Why is it flagging as erroneous, even though it works correctly?? Tai
  23. Hi, We are looking to swap out our support system in WHMCS as its lacking quite a few features in full support desk software or perhaps we are missing the settings, we would basically like the ability to assign tickets to other staff members and add staff notes to tickets where possible. What are you using or would you recommend I see there is a ZenDesk plugin I'm also interested to know how it works from a user perspective i.e. is the support embedded in WHMCS for the client or do they go to a ZenDesk URL. Thanks in advance Aaron - - - Updated - - - OK I'm a bit of a noob having post this I have just noticed you can assign on the left side of the ticket in WHMCS I am still interested to hear what others are doing in terms of support integrations. Thanks
  24. After we Upgraded to:v6.3 When a client submits a support ticket the selected admin does not get an email anymore.
  25. I'm tired of supporting WHMCS problems. Eight years with you, and since the company grew and grew in trouble. To this day, the system updates is painful. The translations should separate chapter The modules included certain domain registrars are simply painful. But the straw that broke the camel, is your answer to the problem of bills without user data. In an unmodified installation, bareback, suddenly a few months ago I started the problem that certain invoices appear without user data. The first answer me and seemed ugly, because basically it is blamed on which customers made changes to the contact or additional contacts, which is a stupid sovereignty, as a progam can not fail for user interaction. But today when I discover that dozens of invoices (if I start to look for can be hundreds of them), many daily, reabro them the ticket with only about 6 examples and the request to stop this from occurring, and the solution is : DELETE FROM `mod_invoicedata` WHERE `invoiceid` = '13142'; Amazing. Now I have to devote my time to create a script to be adding each invoice with this distressing problem, and my service provider that charges its 15 or $ 20 a month, wash your hands. Well, I think it's time to lose sight of this problem, called WHCMS Have a good day.
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