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Showing results for tags 'Automation Settings'.
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A client has turned on 'auto renew' for a number of domain names. The client believed that this meant that the domain would auto-renew with their credit card payment, however it appears it just means that it will be invoiced. Is there a way for the client to turn on auto payment for domain names? Thanks!
I continue to have this problem across multiple clients. Client's credit card expires/doesn't work anymore so they add a new one as a payment method through the same gateway (Stripe) as the previous card. WHMCS attempts (and defaults on a per-invoice basis) to the old card and it fails payment despite the new card being added. Client makes a ticket with support saying their invoices are failing even though their card is newly added. I look and see the invoices failing to charge are trying to charge the old payment method and I then have to manually capture with the default payment method to get it to stop. Is there a setting somewhere that I have to change to get this to work how it should be? Expected behavior: when client adds new payment method and makes it DEFAULT, this payment method should be charged on any invoice including unpaid ones. Actual behavior: when client adds new payment method and makes it DEFAULT, this payment method is ignored and NOT charged on any invoice, without manual intervention.